MIS Executive

Real Time Analyst (RTA) at Fastinfo! ⏱️💼

📍 Location: Kolkata, Salt Lake Sector V

💼 Experience: 2+ Years
We are seeking a proactive and detail-oriented Real-Time Analyst (RTA) to join our Workforce Management (WFM) team. The RTA will be responsible for monitoring intraday call center performance, ensuring staffing levels meet service goals, and making real-time adjustments to optimize agent efficiency and customer experience.

Key Responsibilities:

• Monitor real-time queues, agent statuses, and performance metrics across multiple channels (phone, chat, email).

• Ensure service level agreements (SLAs), average speed of answer (ASA), and other KPIs are met by adjusting schedules and resources in real-time.

• Communicate with operations and team leaders regarding intraday performance, outages, attendance issues, and workload balancing.

• Update schedules in WFM software to reflect call-outs, late logins, early logouts, and other exceptions.

• Recommend actions to correct workforce imbalances or improve adherence.

• Generate intraday and end-of-day performance reports for management.

• Collaborate with forecasting and scheduling analysts to ensure accurate future planning.

• Participate in daily and weekly performance meetings to report on real-time trends and escalations.

• Advanced excel mandatory.

Requirements:

Experience- 1.5 yrs exp on paper
shift timing - Rotational ( 09Am to 09PM ) working window

Working days- 6 days (1 Day rotational off)

Benefit: Provident Fund ,

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 2 years of experience.

More about this MIS Executive job

1. What is the eligibility criteria to apply for this MIS Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this MIS Executive job?
   Ans: This MIS Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this MIS Executive job?
   Ans: No, there is no fee applicable for applying this MIS Executive job and during the employment with the company, i.e., FASTINFO LEGAL SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this MIS Executive role?
   Ans: There is an immediate opening of 4 MIS Executive at FASTINFO LEGAL SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this MIS Executive job?
   Ans: This MIS Executive job has 09:00 सुबह - 06:00 शाम timing.