MIS Executive

Hiring MIS Executive

Job Title: MIS Executive – Collections Process (BPO)

Location: [Hebbal Bangalore]

Department: Collections / Operations Support

Reports to: Process Manager / MIS Manager

______________

Key Responsibilities

•           Data Management & Reporting

o          Prepare daily, weekly, and monthly reports on collection performance, aging analysis, and recovery rates.

o          Maintain and update collection databases, trackers, and dashboards accurately and timely.

o          Design and automate reports using Excel, SQL, and BI tools (e.g., Power BI, Tableau) to streamline reporting processes.

•           Performance Tracking

o          Track and report KPIs such as agent productivity, call efficiency, delinquency rates, promise-to-pay (PTP) follow-ups, and bucket-wise recovery.

o          Provide data support for incentive calculations, quality audits, and compliance metrics.

•           Data Analysis & Insights

o          Analyze collection trends, payment patterns, and portfolio performance to support strategic decision-making.

o          Identify process gaps or areas of concern and present insights to stakeholders for corrective actions.

•           Client and Stakeholder Reporting

o          Generate and share customized reports and dashboards as per client SLA requirements.

o          Support audits and client reviews by providing accurate and timely data.

•           Data Quality & Compliance

o          Ensure the accuracy, integrity, and confidentiality of collection data.

o          Follow data governance standards and adhere to internal/external compliance norms.

______________

Key Skills & Competencies

•           Strong knowledge of Advanced MS Excel (pivot tables, lookups, dashboards, macros preferred)

•           Experience with SQL querying and familiarity with reporting tools (Power BI/Tableau — an advantage)

•           Analytical mindset with strong attention to detail and accuracy

•           Good understanding of Collections process metrics in a BPO environment

•           Ability to multitask, prioritize and meet deadlines in a fast-paced environment

•           Effective communication and coordination skills

______________

Qualifications & Experience

•           Bachelor’s degree in Commerce, Statistics, Computer Science, or related field

•           1–3 years of experience in MIS reporting, preferably in BPO Collections or BFSI domain

•           Prior experience working with collections data or dialer reports (like Avaya, Aspect, Genesys) is a plus

______________

Preferred Attributes

•           Exposure to dialer management and call-list penetration metrics

•           Knowledge of collections compliance standards (FDCPA, RBI norms, etc.)

•           Process-oriented mindset with problem-solving attitude

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 4 years of experience.

More about this MIS Executive job

1. What is the eligibility criteria to apply for this MIS Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this MIS Executive job?
   Ans: This MIS Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this MIS Executive job?
   Ans: No, there is no fee applicable for applying this MIS Executive job and during the employment with the company, i.e., DIGIVANCE SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this MIS Executive role?
   Ans: There is an immediate opening of 1 MIS Executive at DIGIVANCE SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this MIS Executive job?
   Ans: This MIS Executive job has 09:30 AM - 06:30 PM timing.