Front Desk Receptionist

Job Duties & Responsibilities 

• To interact with hospital insurance patients. 

• Create WhatsApp groups to provide/share information.  

• Collecting necessary documents from the Patient /Hospital.  

• Coordinate with internal medical and Ops team for initial approval.  

• Cross-checking the files before sharing with the approval team. 

• Educating patients about deduction.    

• To create awareness about reimbursement claims. (Pre & Post Hospitalization) 

• Collecting claim support documents from the patients/hospitals & coordinating with the back-end team to ensure smooth transfer of data to the TPA/Insurance company.  

• Efficiently and effectively handle grievances/issues raised by hospital staff & patients, escalate issues to the team leader, as necessary. 

• Follow up and provide Updates to the clients  

•  Efficiently and effectively handle grievances/issues raised by hospital staff & patients, escalate issues to the team leader, Regional Manager Claims Assistance, Manager Operations, and Business Head as necessary.     

Qualifications & Skills

• Any Diploma, Graduation / Under Graduation  

• Should have good listening & analytical skills 

• Excellent interpersonal & communication skills  

Experience 

• Worked in a Hospital or Insurance for 6 months to 02 years. (added advantage) 

Additional Skills 

• Strong verbal skills  

• Strong problem-solving skills and enthusiasm for new tasks and challenges 

• Relationship-building skills. 

• Ability to multitask and prioritize, with a strong work ethic and attention to detail 

• Ability to operate with a high level of confidentiality and professionalism 
  advantage) 

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 1 years of experience.