Ecommerce Operations Manager

Job Summary:

We are seeking a detail-oriented and proactive E-commerce Manager to manage and optimize our presence across multiple online marketplaces including Amazon Seller, Amazon Seller Flex, Flipkart, JioMart, Myntra, 1MG, Own Website along with other emerging e-commerce platforms. The candidate will be responsible for end-to-end marketplace operations, ensuring sales growth, brand visibility, and seamless customer experience.

Key Responsibilities:

Marketplace Management:

Create new listings with:

·         Product title (SEO optimized).

·         Bullet points (features & benefits).

·         Description / A+ content / Rich Content.

·         Backend keywords.

·         UPC / EAN / GTIN (or apply for exemption)

· Upload high-quality images (white background + lifestyle shots)

·         Submit documents such as Brand authorization letter & Product certifications (FSSAI, BIS, etc. depending on category) if required.

Handle day-to-day operations:

Order & Inventory Management:

·         Monitor and process orders, returns, and cancellations

·         Maintain inventory synchronization across all portals

·         Ensure accurate pricing, stock availability, and order processing across all platforms

Product research & Strategy

·         Identify demand, competition, and pricing

·         Analyze similar listings, reviews, and keywords

·         Suggest your USP (price, quality, design, bundle, etc.)

Create Shipping Methods

·         Easy Ship / Self Ship Templates and use it in various SKUs

Launch Marketing & Visibility

• Content updates (titles, descriptions, images, keywords).

·         Manage marketplace ads (Amazon Ads, Flipkart Ads, etc.)

·         Use keywords for SEO ranking

·         Participate in sales events (Great Indian Festival, etc.)

·         External traffic (Knowledge of Digital Marketing including SEO & SMO) (Instagram, website, influencers)

·         Plan and execute digital campaigns to drive traffic and sales

·         Coordinate with internal/external marketing teams for brand campaigns

·         Set up deals, coupons, and lightning deals.

Reviews & Ratings Strategy

·         Get initial reviews (organically)

·         Use “Request a Review” feature

·         Maintain good service to improve ratings

Order Management & Customer Service

·         Track orders, returns, refunds

·         Respond to customer queries

·         Handle negative feedback professionally

·         Handle customer queries, complaints, and feedback professionally

·         Ensure high seller ratings and customer satisfaction

Performance Monitoring & Scaling & Optimization & Reporting.

·         Track key metrics like Conversion rate / Buy Box percentage & Ad performance (ACOS, ROAS), sales performance & traffic.

·         Optimize listings & Improve listing content (A+ content) regularly.

·         Expand to more SKUs/variations

·         Spending on Ads Strategically

·         Expand to other marketplaces

·         Plan and execute promotional campaigns, discounts, and deals

·         Optimize listings using SEO techniques to improve visibility and rankings

·         Generate regular MIS reports on sales, inventory, and performance metrics

·         Analyze competitor activity and market trends

·         Provide actionable insights for business growth

·         Reconciliation of Payments, Returns and Dispatches.

Requirements:

• Bachelor’s degree in Business, Marketing, E-commerce, or related field

• 2–5 years of experience in handling e-commerce marketplaces

• Hands-on experience with platforms like Amazon Seller Central, Flipkart Seller Hub, etc.

• Strong understanding of online sales, digital marketing, and marketplace algorithms

• Proficiency in MS Excel and data analysis

• Good communication and coordination skills

• It is a Full Time Back Office / Data Entry job for candidates with 3 - 6 years of experience.