Handle customer queries on WhatsApp and chat platforms in a timely and prof
ssional manner
Share accurate product information, pricing, and order-related d
tails
Maintain chat records, customer data, and daily updates in a
structured format
Coordinate with operations and dispatch teams for smooth o
der processing
Resolve customer concerns, complaints, and follow
ups effectively
Ensure clear and polite communication to maintain a positive custo
er experience
Basic understanding of e-commerce platforms a
d workflow (orders, returns, tracking)