Back Office Ecommerce Operations Executive

E-commerce Operations Executive

Company: Tishara Hub India Private Limited

Salary: ₹7,000 – ₹14,000 per month

Experience: 6 months – 3 years

Qualification: Below 10th / 10th / equivalent

Working Days: 6 days a week

Job Type: Full-time

Location: [Add Location]

About the Role

Tishara Hub India Private Limited is looking for a responsible and detail-oriented E-commerce Operations Executive to manage and support the day-to-day operations of our online business.

The candidate will be responsible for handling e-commerce platform operations, processing orders, maintaining product listings and inventory, coordinating with logistics partners, managing returns and cancellations, updating data, preparing reports, and ensuring that orders and other operational activities are completed accurately and on time.

The ideal candidate should be comfortable working with computers, Excel/Google Sheets, e-commerce seller panels, and multiple tasks simultaneously.

Key Responsibilities

E-commerce Marketplace Operations

- Manage day-to-day operations across e-commerce marketplaces such as Meesho, Flipkart, Amazon, Myntra, and other online platforms.

- Monitor seller panels regularly for new orders, cancellations, returns, notifications, policy updates, and other operational requirements.

- Ensure products remain active and available for sale.

- Monitor marketplace performance and identify operational issues that require attention.

- Coordinate with internal teams to resolve marketplace-related issues.

Order Processing & Fulfilment

- Process and manage orders from receiving the order until shipment.

- Download and print order invoices, shipping labels, manifests, and other required documents.

- Ensure correct product, quantity, size, color, and packaging before dispatch.

- Coordinate with the packing team to ensure orders are packed correctly and on time.

- Monitor pending, packed, ready-to-ship, shipped, and delivered orders.

- Identify delayed or stuck orders and take appropriate action.

- Ensure orders are handed over to the correct logistics partner within the required timeline.

Logistics & Pickup Management

- Coordinate with logistics partners and pickup executives for daily order pickups.

- Monitor pickup status and identify missed, partial, delayed, or failed pickups.

- Follow up with logistics teams regarding orders that have not been picked up or scanned.

- Resolve issues related to shipment labels, scanning, pickup, tracking, and shipment status.

- Maintain records of logistics-related issues and escalate unresolved problems to the concerned marketplace or logistics team.

Product Listing & Catalog Management

- Create, update, and maintain product listings on different marketplaces.

- Update product titles, descriptions, specifications, attributes, images, prices, MRP, and other product information.

- Ensure product information is accurate and consistent across marketplaces.

- Check listings for errors, inactive products, suppressed listings, catalog issues, and policy violations.

- Coordinate for product images and other content required for listings.

- Manage product variations such as size, color, design, and pack quantity.

Inventory Management

- Monitor inventory across different marketplaces and internal stock.

- Update stock quantities accurately to avoid overselling or stockouts.

- Coordinate with the warehouse/packing team regarding available inventory.

- Identify low-stock and out-of-stock products.

- Maintain proper records of inventory received, sold, returned, damaged, and available.

- Ensure inventory information is updated regularly across selling platforms.

Returns, Refunds & RTO Management

- Monitor customer returns, cancellations, refunds, and Return-to-Origin (RTO) shipments.

- Track returned shipments and coordinate with the warehouse team for physical verification.

- Check returned products for quantity, condition, and discrepancies.

- Identify damaged, used, missing, or incorrect returns and report them through the appropriate marketplace process.

- Raise claims/disputes for eligible returns, damages, shortages, or incorrect shipments.

- Maintain records of return and RTO-related issues.

Pricing & Promotions

- Update product prices, MRP, offers, discounts, and promotional pricing as required.

- Monitor marketplace promotions and sale events.

- Check whether products are participating correctly in applicable promotions.

- Identify pricing discrepancies between marketplaces and report them to the concerned person.

- Ensure pricing and promotional information is updated accurately.

Data Management & Reporting

- Maintain accurate e-commerce operational data in Excel/Google Sheets.

- Prepare daily, weekly, and monthly reports related to orders, sales, returns, inventory, shipments, cancellations, and other operations.

- Verify data accuracy and correct errors or discrepancies.

- Maintain and organize physical and digital records for easy access and retrieval.

- Generate summaries and reports for management to support operational decision-making.

- Maintain proper records of marketplace issues, claims, and resolutions.

Customer & Marketplace Support

- Monitor customer-related issues appearing on seller panels.

- Coordinate with customer support teams where required.

- Respond to or escalate marketplace queries, tickets, and operational issues.

- Raise support tickets with marketplaces for issues related to orders, payments, listings, logistics, returns, catalog, account health, and other operational matters.

- Follow up on open tickets until resolution.

Payments & Reconciliation Support

- Download and maintain marketplace settlement/payment reports.

- Assist in checking order-wise settlements, deductions, commissions, shipping charges, taxes, returns, penalties, and other marketplace charges.

- Identify discrepancies between orders and settlements and report them to the accounts/management team.

- Maintain records required for payment and reconciliation purposes.

General Administrative Responsibilities

- Perform data entry and other computer-based operational tasks.

- Maintain confidentiality of business, customer, pricing, and marketplace information.

- Coordinate with warehouse, packing, accounts, customer support, logistics, and management teams.

- Assist other departments with operational and administrative tasks whenever required.

- Perform other e-commerce-related duties assigned by management.

Job Requirements

- Minimum qualification: Below 10th / 10th or equivalent.

- 6 months – 3 years of experience in e-commerce operations, marketplace operations, data entry, back-office operations, or a similar role.

- Basic knowledge of computers and internet applications.

- Basic to good knowledge of MS Excel / Google Sheets.

- Experience with e-commerce seller panels such as Meesho, Flipkart, Amazon, Myntra, or similar platforms will be an advantage.

- Good typing and data-entry skills.

- Excellent attention to detail and accuracy.

- Strong organizational and time-management skills.

- Ability to handle multiple tasks simultaneously.

- Ability to identify errors and resolve day-to-day operational issues.

- Good communication and coordination skills.

- Willingness to learn new e-commerce platforms and processes.

- Ability to work independently as well as with a team.

- Candidates must be comfortable working 6 days a week.

Preferred Skills

- Previous experience handling Meesho, Flipkart, Amazon, Myntra, or other marketplace seller accounts.

- Knowledge of order processing and shipping/dispatch operations.

- Knowledge of inventory management.

- Knowledge of Excel formulas, filters, sorting, and basic reporting.

- Experience handling returns, RTOs, claims, and marketplace support tickets.

- Good understanding of e-commerce order-to-delivery processes.

What We Offer

- Salary: ₹7,000 – ₹14,000 per month, depending on skills and experience.

- Opportunity to learn and work across multiple e-commerce platforms.

- Practical exposure to end-to-end e-commerce operations.

- Opportunities for growth and increased responsibilities based on performance.

- A learning-oriented work environment.

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 3 years of experience.