A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 15,000 /month
Prakartik Sparsh
Burari, Delhi
6 - 12 months Experience in Back Office / Data Entry
Full Time
E-commerce Operations Executive
Job Summary:
We are looking for a reliable and detail-oriented E-Commerce Operations Executive to manage our daily order processing, customer verification, billing, logistics, and data management. The ideal candidate must have strong computer proficiency, good Excel skills, fast typing, and excellent communication to handle customer queries and courier management.
Key Responsibilities:
Order Verification & Billing:
Verify and confirm daily new orders (COD & Prepaid) via Call/WhatsApp.
Generate GST/Tax Invoices, Bills, and Packing Labels/Slips for all confirmed orders.
Logistics & NDR/RTO Management:
Track daily shipments on the courier dashboard
Monitor OFD (Out For Delivery) orders to ensure maximum same-day deliveries.
Resolve NDR (Non-Delivery Reports) by contacting customers for correct address/delivery time and instructing courier partners for re-attempts.
Manage RTO (Return to Origin) orders to minimize
return losses and update returned stock.
Data Entry & Reporting:
Maintain daily records of Dispatched, Delivered, Pending, and Returned (RTO) orders in MS Excel / Google Sheets.
Keep track of daily inventory and stock movements.
Key Requirements & Skills:
Software Skills: Good command over MS Excel / Google Sheets (VLOOKUP, basic formulas, data filtering) and MS Office.
Billing Experience: Basic knowledge/experience in E-commerce billing, GST invoices, or software billing.
Computer Proficiency: Good overall computer knowledge and fast/accurate typing speed.
Communication Skills: Good spoken Hindi and basic English communication skills for customer calls and coordination.
Problem Solving: Ability to follow up patiently with logistics partners and customers to reduce RTOs.
High Demand
