Ecommerce Operations Executive

Location: Delhi Location

Experience Required: 1 year+

Employment Type: Full-time

Working Days: 6 days a week, rotational off

Shift Timings: Rotational

Job Summary:

We are looking for a dedicated and customer-focused Customer Service Executive to join our e

commerce team. The ideal candidate will have 6 months to 1 year of experience in customer service,

preferably in the online retail industry. You will be responsible for handling customer queries,

complaints, order tracking, and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

• Respond to customer queries via phone, email, chat, and social media in a timely and

professional manner.

• Resolve product or service problems by clarifying customer complaints, determining the

cause, and offering appropriate solutions.

• Process orders, forms, applications, and requests accurately.

• Coordinate with internal departments (logistics, warehouse, technical, etc.) for order

fulfilment and issue resolution.

• Follow up with customers to ensure their issues are resolved to satisfaction.

• Maintain customer records by updating account information.

• Handle return, refund, and exchange requests as per company policy.

• Escalate unresolved issues to the appropriate team when necessary.

• Provide feedback to the team to improve the overall customer experience.

Requirements:

• 1 year of experience in a customer service role (e-commerce experience preferred).• Excellent communication skills in English and [mention regional language if applicable].

• Strong interpersonal skills and a customer-first attitude.

• Proficiency in using CRM tools, ticketing systems, and MS Office.

• Ability to multitask and handle high-volume queries during peak periods.

• Flexible to work in rotational shifts, weekends, and holidays if required.

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 1 years of experience.

More about this Ecommerce Operations Executive job

1. What is the eligibility criteria to apply for this Ecommerce Operations Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Ecommerce Operations Executive job?
   Ans: This Ecommerce Operations Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Ecommerce Operations Executive job?
   Ans: No, there is no fee applicable for applying this Ecommerce Operations Executive job and during the employment with the company, i.e., Open Mind Services Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Ecommerce Operations Executive role?
   Ans: There is an immediate opening of 5 Ecommerce Operations Executive at Open Mind Services Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Ecommerce Operations Executive job?
   Ans: This Ecommerce Operations Executive job has 08:00 AM - 11:00 PM timing.