A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 30,000 /month
Meiosis Technologies Private Limited
Indira Nagar Stage 2, Bangalore
6+ months Experience in Back Office / Data Entry
Full Time
We are looking for a Ecommerce Operations Executive to join our team at Meiosis Publications.
Key Responsibilities:
1. Order Fulfilment & Logistics
Order Processing: Manage and fulfil all incoming orders via our e-commerce dashboard.
Shipping Coordination: Book shipments with various courier partners and generate shipping labels.
Logistics Follow-up: Track shipments daily and proactively resolve any delays or delivery issues with courier partners to ensure timely arrival.
2. Omni-Channel Customer Support
Direct Interaction: Act as the primary point of contact for customers across all platforms: WhatsApp, Phone Calls, Email, and Social Media (Instagram/Facebook).
Issue Resolution: Handle queries regarding product details, order status, returns, or exchanges with a helpful and professional "customer-first" attitude.
3. Operational Support
Inventory Tracking: Maintain records of stock levels and order data using Microsoft Excel.
Data Reporting: Prepare simple weekly reports on order volumes and delivery performance.
Requirements & Skills
Technical: Basic proficiency in Microsoft Excel (data entry, simple formulas, sorting).
Communication: Excellent verbal and written communication skills in English and Hindi (Knowledge of Kannada is a plus).
Aptitude: Strong multi-tasking abilities and a problem-solving mindset.
The minimum qualification for this role is 12th Pass
Atleast 6 months of experience in similar or operations role.
The position requires strong organisational skills, attention to detail and the ability to handle multiple tasks.
