Back Office Ecommerce Operations Executive

We are looking for an E-commerce & Website Operations Executive to manage and maintain the company's WordPress website and support day-to-day e-commerce, inventory, order, warehouse, and data operations.

The ideal candidate should be comfortable working with WordPress, Excel/Google Sheets, product catalogs, inventory data, and online orders, with a good eye for website presentation and user experience.

Key Responsibilities

1. Website & WordPress Management

• Manage and maintain the company's WordPress website on a day-to-day basis.

• Add, edit, update, and remove products from the website.

• Maintain accurate product names, descriptions, specifications, prices, images, categories, and other product information.

• Update product availability and stock information.

• Manage website pages, banners, menus, categories, and other content.

• Identify and fix basic website/content-related issues.

• Coordinate with developers or technical vendors whenever advanced technical support is required.

2. Website UI/UX

• Regularly review the website from a customer's perspective.

• Identify areas where the website can be made more attractive, easier to navigate, and more user-friendly.

• Implement basic UI/UX improvements through WordPress.

• Improve product presentation, navigation, categorization, and overall shopping experience.

• Keep the website visually consistent with the TAGHills brand.

3. Inventory & Product Data Management

• Maintain accurate online product inventory.

• Coordinate website stock information with physical warehouse/store inventory.

• Update products based on stock availability.

• Maintain product databases and SKU information.

• Assist in identifying discrepancies between physical and online inventory.

• Ensure product information remains accurate and up to date.

4. Order Management & Operations

• Monitor and maintain online orders and order-related data.

• Coordinate with warehouse/store teams regarding order processing and dispatch.

• Maintain records of pending, processed, cancelled, returned, and completed orders.

• Ensure order information is accurately recorded and updated.

• Prepare regular order and inventory reports.

5. Excel & Data Management

• Maintain and update Excel/Google Sheets related to:

  • Inventory

  • Products/SKUs

  • Orders

  • Warehouse stock

  • Sales data

  • Returns

  • Other operational data

• Perform basic data cleaning, sorting, filtering, reconciliation, and reporting.

• Maintain organized and accurate records.

• Identify inconsistencies or missing information in operational data.

6. General E-commerce Operations

• Assist management in improving the company's online sales operations.

• Monitor the website regularly to ensure products and information are displayed correctly.

• Coordinate with marketing, warehouse, store, and other teams when required.

• Assist with uploading promotional offers, banners, campaigns, and new collections.

• Continuously look for ways to improve website operations and efficiency.

Required Skills

• Good working knowledge of WordPress.

• Good knowledge of Microsoft Excel / Google Sheets.

• Basic understanding of e-commerce websites and online product catalogs.

• Good understanding of inventory and order management.

• Good attention to detail.

• Ability to work with large amounts of product and operational data.

• Basic understanding of website UI/UX.

• Good organizational and problem-solving skills.

• Ability to coordinate with multiple teams.

• Good written and verbal communication.

Preferred Skills

Candidates with experience in any of the following will be preferred:

• WooCommerce

• WordPress plugins and page builders

• E-commerce operations

• Inventory management systems

• Google Sheets / advanced Excel

• Basic HTML/CSS

• Website analytics

• Product catalog management

• Retail/e-commerce operations

Who We're Looking For

We are looking for someone who is detail-oriented, proactive, organized, and comfortable taking ownership of day-to-day website and e-commerce operations.

The candidate should not only update the website when instructed, but also be able to identify problems, suggest improvements, and keep the website and operational data accurate and up to date.

Key Performance Areas

Performance will primarily be evaluated on:

• Website accuracy and maintenance

• Product/catalog update speed and accuracy

• Inventory and order data accuracy

• Timely completion of operational tasks

• Website UI/UX improvements

• Reduction of data/inventory discrepancies

• Organization and quality of reports

• Overall reliability of e-commerce operations

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 5 years of experience.