Back Office Ecommerce Operations Executive

We are looking for a responsible, organised and detail-oriented E-commerce Operations & Accounts Executive to manage our daily business operations, including courier bookings, order processing, dispatch management, product labelling, inventory coordination and accounting entries.

The candidate will be responsible for ensuring that all customer orders are processed accurately, shipments are dispatched on time, operational records are maintained properly and day-to-day financial transactions are recorded systematically.

Key Responsibilities

1. E-commerce Order Processing

• Handle daily orders received through Amazon, Flipkart, Shopify and other online marketplaces.

• Process, verify and confirm orders received from different platforms.

• Generate invoices, shipping labels and packing slips.

• Ensure timely order processing within the platform's dispatch timelines.

• Monitor pending, cancelled, returned and replacement orders.

• Coordinate with the production and packaging teams for order fulfilment.

2. Courier Booking & Dispatch Management

• Book daily shipments through courier partners and shipping platforms.

• Coordinate with courier companies for timely pickups.

• Manage shipment tracking and maintain dispatch records.

• Follow up on delayed, undelivered and RTO shipments.

• Resolve courier-related issues, weight discrepancies and shipment disputes.

• Maintain proper records of courier expenses and shipment details.

3. Labelling & Packaging Coordination

• Generate and print product labels, shipping labels, barcodes and SKU labels.

• Ensure correct labelling of products and packages.

• Coordinate with the packaging team to ensure proper packaging before dispatch.

• Maintain packaging material records and ensure availability of labels, cartons and other materials.

• Verify product codes, quantities and shipment details before dispatch.

4. Accounts & Financial Record Management

• Maintain day-to-day sales and purchase entries.

• Record daily expenses, payments received and payments made.

• Maintain courier bills, vendor invoices and other operational expenses.

• Maintain customer, supplier and transporter payment records.

• Prepare daily cash, bank and expense reports.

• Maintain basic accounts using Tally, Excel or other accounting software.

• Assist in GST documentation, invoice reconciliation and basic accounting-related activities.

• Coordinate with the CA/accounting team whenever required.

5. MIS & Operational Reporting

• Maintain daily order processing and dispatch reports.

• Prepare pending order and shipment reports.

• Maintain records of returns, refunds, RTOs and replacements.

• Track daily sales, dispatches and operational expenses.

• Prepare daily and monthly operational summaries for management.

Required Skills & Qualifications

• Graduate in Commerce, Business Administration or a related field.

• Minimum 1–3 years of experience in e-commerce operations, logistics or accounts.

• Working knowledge of Amazon Seller Central, Flipkart Seller Hub and Shopify will be preferred.

• Good knowledge of MS Excel and Google Sheets.

• Basic knowledge of Tally and accounting procedures.

• Familiarity with courier booking platforms and shipping aggregators.

• Good organisational and coordination skills.

• Ability to manage multiple tasks and meet dispatch deadlines.

• Strong attention to detail and accuracy.

Preferred Candidate Profile

• Candidates with experience working in an e-commerce company or manufacturing business will be preferred.

• Should be comfortable handling both operational and accounting responsibilities.

• Must be disciplined, trustworthy and proactive.

• Should be capable of independently managing daily operational activities.

• Must take ownership of assigned responsibilities without requiring constant supervision.

Compensation & Benefits

• Salary: ₹18,000 – ₹25,000 per month (depending on experience and capability).

• Performance-based salary increments.

• Growth opportunities within the organisation.

• Supportive working environment.

Key Performance Indicators (KPIs)

The candidate will be evaluated on:

1. Timely processing and dispatch of all orders.

2. Accuracy of invoices, shipping labels and order details.

3. Minimum courier booking and shipment errors.

4. Proper maintenance of accounts and expense records.

5. Timely resolution of courier and logistics issues.

6. Accuracy of daily operational and financial reports.

7. Proper coordination between sales, production, packaging and dispatch teams.

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 3 years of experience.