Back Office Documentation Executive

Job Description – Documentation Executive

Company: DOSNEXTGEN INDIA PVT. LTD.
Job Title: Documentation & Portal Executive
Job Type: Full-Time
Work Mode: Work From Home (WFH)

Job Summary

We are looking for a detail-oriented and customer-focused professional to manage online applications, documentation, and data entry on company and government portals. The candidate will also interact with customers to collect information, guide them through documentation requirements, resolve queries, and ensure timely completion of applications.

Key Responsibilities

1. Fill out, verify, and submit online applications on company platforms and government portals.

2. Interact with customers through phone calls, emails, and WhatsApp to collect information and required documents.

3. Guide customers through application procedures, documentation requirements, and submission processes.

4. Enter, update, and verify customer and vehicle-related information accurately.

5. Upload documents and ensure completeness and accuracy before submission.

6. Track application status and follow up on pending, incomplete, or rejected applications.

7. Resolve customer queries related to documentation, application status, and portal processes.

8. Coordinate with internal departments and customers to resolve discrepancies and obtain missing information.

9. Maintain accurate records of applications, customer interactions, and pending tasks.

10. Prepare and submit daily productivity and application status reports.

11. Handle multiple applications simultaneously while meeting strict deadlines.

12. Maintain confidentiality of customer information and comply with company procedures.
    

Required Qualifications & Skills

• Minimum Qualification: Graduation (Mandatory).

• Good knowledge of computers, internet browsing, and online form submissions.

• Proficiency in MS Excel, MS Word, and professional email communication.

• Good verbal and written communication skills in English and Hindi.

• Comfortable interacting with customers over phone calls, email, and WhatsApp.

• Strong attention to detail, problem-solving ability, and time management.

• Ability to understand government portal procedures and follow instructions accurately.

• Good typing speed with high accuracy.

• Ability to work independently and manage multiple tasks within deadlines.

Preferred Experience

• Experience in government portal operations, online application processing, or documentation.

• Experience in customer support, customer coordination, or back-office operations.

• Fresh graduates with strong computer skills and communication abilities may also apply.
  

Work From Home Requirements

• Personal laptop or desktop.

• Reliable high-speed internet connection.

• Smartphone for work-related communication.

• Quiet and professional working environment.

• Ability to meet daily productivity targets and reporting requirements.

• Rotational week-off.

How to Apply

Interested candidates can email their updated resume to info@dosnextgen.com with the subject line:

Application – Documentation & Portal Executive (WFH)

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 6+ years Experience.