Back Office Documentation Executive

Candidate must be near the location of New Bel Road also the candidate must understand and speak Tamil

CourseConnect Pvt Ltd, a leading Edtech company. We empower students to make informed career decisions and offer prestigious postgraduate programs from top universities. We are currently looking for passionate Admission Counselors, Sr. Career Advisors, and Sales Team Leaders to join our team.

Why CourseConnect?

● At Course Connect, we believe in the transformative power of learning beyond traditional education's confines. Here, you not only grow but also cultivate valuable skills, all while earning and securing your financial goals.

● Assurance of bi-yearly salary enhancements and promotions, directly correlated to your outstanding performance and behavior. Also, experience the advantages of our lucrative incentive structure at CourseConnect.

● At our company, we recognize and reward your dedication and achievements by consistently elevating your compensation and providing better career advancement opportunities.

Job Summary

We are seeking a proactive and detail-oriented Sales Support Executive to assist our sales team in achieving business goals. The ideal candidate will manage sales operations, coordinate with prospective learners, maintain CRM records, prepare reports, and ensure a smooth sales process from lead generation to enrollment. This role is critical in enhancing the efficiency and productivity of the sales team in a fast-paced EdTech environment.

Key Responsibilities

• Provide administrative and operational support to the sales team.

• Manage and update customer data in the CRM system.

• Coordinate with prospective students regarding course information, documentation, and enrollment processes.

• Schedule follow-up calls, demos, and counseling sessions for sales counselors.

• Track leads, conversions, and sales performance metrics.

• Prepare daily, weekly, and monthly sales reports.

• Coordinate with marketing and operations teams to ensure timely lead allocation and campaign execution.

• Handle customer queries via phone, email, and chat, and route them to the appropriate sales representative when needed.

• Assist in preparing sales presentations, proposals, and quotations.

• Ensure accurate documentation and maintain sales records.

• Support onboarding activities for newly enrolled learners.

• Identify process improvements to enhance sales efficiency.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.

• 1–3 years of experience in sales support, sales coordination, customer support, or operations, preferably in the EdTech, education, or service industry.

• Experience working with CRM platforms (Salesforce, HubSpot, Zoho, or similar).

• Proficiency in Microsoft Excel, Word, and PowerPoint.

• Strong organizational and multitasking abilities.

Required Skills

• Excellent verbal and written communication skills.

• Strong interpersonal and coordination skills.

• Attention to detail and accuracy.

• Analytical mindset with reporting skills.

• Time management and prioritization abilities.

• Customer-centric approach.

• Ability to work in a target-driven and fast-paced environment.

Key Performance Indicators (KPIs)

• CRM data accuracy and maintenance.

• Lead assignment and follow-up turnaround time.

• Sales report accuracy and timeliness.

• Enrollment process efficiency.

• Customer response time.

• Sales team satisfaction and operational support effectiveness.

Preferred Qualifications

• Experience in the EdTech or education sector.

• Knowledge of the student admission lifecycle.

• Familiarity with lead management and sales analytics tools.

What We Offer

• Competitive salary and performance incentives.

• Learning and career growth opportunities.

• Collaborative and dynamic work environment.

• Exposure to innovative education technologies.

• It is a Full Time Back Office / Data Entry job for candidates with Freshers.