A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
35,000 - 45,000 /month
Winprotec It Solutions (india) Private Limited
Jayanagar, Bangalore
2 - 5 years Experience in Back Office / Data Entry
Full Time
• Handle support tickets end-to-end, including issues involving reconciliation mismatches, sales-to-accounting data errors, and reporting discrepancies.
• Review and validate customer data (invoices, sales, payroll, inventory feeds) flowing into Ezora's Financial Control Engine to identify root causes of discrepancies.
• Coordinate with Product/Engineering on recurring technical or data-integration issues; provide clear reproduction steps and business context.
• Own SLA and quality metrics for the support queue; report trends, risks, and improvement areas to the Support Manager.
• Maintain and improve the knowledge base with accounting-specific troubleshooting guides (e.g., chart-of-accounts mapping, reconciliation logic).
• Act as point of contact for at-risk or high-value customer accounts, ensuring proactive communication until resolution.
High Demand
