Key Responsibilities:
1. Pre-Verification of Documents
Download and organize documents from various WhatsApp groups.
Consolidate information into Excel sheets.
Verify documents based on defined parameters and categorize them as “Approved” or “Rejected.”
Maintain turnaround time (TAT) standards while handling a high volume of documents.
2. Code Creation (MDM/CCO/Other Codes)
Submit code creation requests on the same day of receipt.
Coordinate and follow up with the concerned team until codes are generated.
Share approved codes with relevant stakeholders within a 24-hour timeline.
3. Request Processing
Process daily order or request submissions accurately.
Liaise with designated service providers for timely execution.
Maintain defined average volume targets per day, ensuring quick turnaround (TAT) for each request.
Ensure all requests are completed within the same working day.
4. Post-Verification
Validate installation and agreement receipts post-service execution.
Update summary reports and maintain documentation records.
Ensure document handling adheres to TAT and quality standards.