Minimum Working Experience: 1-2 years Qualification: Bachelor's degree in a relevant field. We are seeking a skilled CRM Executive to join our team. The ideal candidate will possess excellent judgment, analytical capabilities, and technical skills to effectively analyze and interpret data. As a CRM Executive, you will play a crucial role in managing customer relationships, ensuring high levels of satisfaction, and driving business growth through strategic insights gained from data analysis. Responsibilities: ● Utilize analytical tools and techniques to interpret customer data and provide actionable insights. ● Manage and maintain the CRM database, ensuring accuracy and completeness of customer information. ● Develop and implement customer segmentation strategies to tailor marketing campaigns and communication efforts. ● Collaborate with cross-functional teams to integrate CRM initiatives into overall business strategies. ● Provide support in the execution of CRM campaigns, including email marketing, loyalty programs, and customer feedback mechanisms. ● Monitor customer interactions across various channels and proactively address any issues or concerns raised. ● Conduct regular performance analysis to evaluate the effectiveness of CRM initiatives and recommend improvements. Requirements: ● Experience in a similar role, preferably in a customer-centric industry. ● Strong understanding of customer relationship management principles and practices. ● Excellent communication and interpersonal skills, with the ability to interact effectively with both internal teams and external clients. ● Customer service-oriented mindset with a keen attention to detail. ● Ability to handle multiple tasks simultaneously and prioritize workload effectively. ● Proficiency in CRM software and analytical tools. ● Willingness to adapt to changing priorities and work in a fast-paced environment.