Customer Support Executive

15,000 - 20,000 /month

Dropdash Technologies Private Limited

Sector 63 Noida, Noida

0 - 5 years Experience in Back Office / Data Entry

4 Openings

Full Time

Job Highlights

Graduate and above

Females Only

10:00 AM - 07:00 PM | 6 days working

Job Description

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or in person in a professional manner.
Troubleshoot customer issues and provide timely solutions or escalate them to higher levels if required.
Maintain records of customer interactions, transactions, and feedback.
Coordinate with internal departments (Operations, Technical, Finance, etc.) to resolve customer issues.
Ensure service-level agreements (SLAs) are met and customer expectations are managed effectively.
Assist in onboarding new clients/customers and guide them about products/services.
Provide after-sales support and handle customer complaints with patience and empathy.
Prepare daily/weekly/monthly reports on customer support activities.
Stay updated with company products, services, and processes to provide accurate information to customers.

Other Details

It is a Full Time Back Office / Data Entry job for candidates with 0 - 5 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-5 years of experience can apply for this Customer Support Executive role.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹15,000-₹20,000 per month.
What is the work schedule for this Customer Support Executive job?
Ans : This Customer Support Executive job has 6 days working days and timings from 10:00 AM - 07:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 63 Noida, Noida.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 4 vacancies for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 0-5 years of experience are eligible to apply for this Customer Support Executive role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Sector 63 Noida, Noida.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 4 openings.