Customer Coordinator

We are looking for a smart, confident, and well-organized candidate with excellent communication and coordination skills to join our team as a Customer Coordinator & Data Entry Operator. The ideal candidate should be comfortable handling customers, coordinating with internal teams, maintaining records, and ensuring accurate and timely data entry.

Key Responsibilities

• Coordinate with customers and provide timely responses to their queries.

• Handle customer calls, emails, WhatsApp messages, and follow-ups professionally.

• Coordinate with sales, operations, and other internal departments.

• Maintain and update customer records, databases, and reports.

• Perform accurate and timely data entry and documentation.

• Prepare daily/weekly reports and maintain proper records.

• Follow up with customers regarding orders, payments, services, or other requirements.

• Ensure smooth communication between customers and the concerned teams.

• Track pending tasks and follow up for timely completion.

• Maintain confidentiality and accuracy of customer and company information.

Required Skills & Qualifications

• 2–3+ years of relevant work experience in customer coordination, back-office operations, data entry, administration, or a similar role.

• Excellent verbal and written communication skills.

• Good coordination, follow-up, and interpersonal skills.

• Smart, presentable, confident, and professional personality.

• Good working knowledge of MS Excel, MS Word, email, and basic computer applications.

• Good typing speed with high accuracy.

• Ability to multitask and manage work efficiently.

• Strong attention to detail and organizational skills.

• Ability to work independently as well as with a team.

• Fluency in English and Hindi will be preferred.

Preferred Candidate Profile

• Female candidate with a professional and positive approach.

• Confident while communicating with customers and colleagues.

• Proactive, responsible, and willing to take ownership of assigned tasks.

• Comfortable working in a fast-paced environment.

• It is a Full Time Back Office / Data Entry job for candidates with 2 - 3 years of experience.