CRM Executive

Job Opening: CRM Executive (Female only) – Full-Time

Location: Azadpur Industrial Area, GT Karnal Road Industrial Area, Ashok Vihar, Delhi – 110033

Salary: ₹20,000 per month

Job Type: Full-time (On-site)

Working Days: Monday to Saturday

Working Hours: 9:30 AM – 6:30 PM

About the Role:

We are actively seeking a motivated and enthusiastic CRM Executive (Female) to join our growing team. The successful candidate will play a vital role in managing and nurturing our customer relationships, serving as the key point of contact between the company and our clients. This role requires a candidate who is proactive, well-spoken, organized, and customer-oriented.

As a CRM Executive, you will be responsible for ensuring a smooth communication channel with clients, addressing their queries and concerns promptly, maintaining CRM data, and collaborating with internal departments to provide an exceptional client experience. This is a great opportunity for someone who enjoys working in a dynamic and people-focused environment.

Key Responsibilities:

• Maintain and update the customer relationship management (CRM) database to ensure accurate and timely information.

• Handle inbound and outbound customer communication through phone calls, emails, and online chat.

• Respond to customer inquiries and provide solutions in a professional and courteous manner.

• Build and maintain long-term relationships with clients by offering consistent follow-up and support.

• Coordinate with sales, marketing, and technical teams to address and resolve customer concerns quickly.

• Monitor and track customer feedback and escalate issues when necessary.

• Prepare and submit daily, weekly, and monthly reports on customer engagement and satisfaction metrics.

• Assist with organizing client meetings, scheduling appointments, and maintaining records.

• Identify potential areas for process improvement based on customer interactions and feedback.

• Support the overall customer engagement strategy and contribute to increasing customer retention rates.

Candidate Requirements:

Gender: Female candidates are preferred for this position.

Education: Minimum of a graduate degree in any field.

Experience: More then 2 years experience. Prior experience in a customer service or CRM-related role will be an added advantage, but freshers with excellent communication skills are welcome to apply.

Communication Skills: Excellent command of English – both verbal and written – is essential.

Technical Skills: Basic knowledge of computer applications (MS Office, Email, etc.). Familiarity with CRM tools/software will be a plus.

Personality Traits: Friendly, approachable, and confident personality with a strong problem-solving attitude.

Organizational Skills: Ability to multitask, prioritize tasks effectively, and handle pressure in a fast-paced work environment.

Team Player: Must be able to work independently as well as collaboratively with different departments.

Why Join Us?

Supportive and friendly work environment

Opportunities for professional growth and skill development

A chance to work with a dynamic and passionate team

Convenient office location with good connectivity

How to Apply:

If you are passionate about customer relationship management and want to be part of a vibrant team, we would love to hear from you!

Join us and take the next step in your career as a CRM Executive!

We look forward to welcoming the right candidate to our client's team.

• It is a Full Time Back Office / Data Entry job for candidates with 2 - 5 years of experience.

More about this CRM Executive job

1. What is the eligibility criteria to apply for this CRM Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this CRM Executive job?
   Ans: This CRM Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this CRM Executive job?
   Ans: No, there is no fee applicable for applying this CRM Executive job and during the employment with the company, i.e., MISUMU CORPORATION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this CRM Executive role?
   Ans: There is an immediate opening of 2 CRM Executive at MISUMU CORPORATION
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this CRM Executive job?
   Ans: This CRM Executive job has 09:30 AM - 06:30 PM timing.