CRM System Management:
Maintaining the CRM system, ensuring data accuracy, and optimizing its functionality to support business goals.
Customer Relationship Management:
Building and maintaining positive relationships with customers, resolving issues, and ensuring customer satisfaction.
Data Analysis:
Analyzing customer data to identify trends, insights, and opportunities for improvement in customer engagement and retention.
Strategy Implementation:
Developing and implementing CRM strategies to improve customer loyalty, retention, and overall customer experience.
Cross-Functional Collaboration:
Working with sales, marketing, and customer service teams to align strategies and ensure a consistent customer experience.
Reporting and Analysis:
Providing regular reports on customer satisfaction, key performance indicators (KPIs), and the effectiveness of CRM campaigns.