CRM Executive

Job Overview

We are looking for a Customer Relationship Manager (CRM) to manage and nurture relationships with our premium customers. This is an office-based role focused on handling customer inquiries, resolving product and delivery related queries, and ensuring a seamless experience for our key clients. The role involves coordinating internally with different teams to service high-value customers and maintain strong long-term relationships.

Key Responsibilities

-> Making sure all the leads of the clients after placing orders are met.

-> Ensuring the existing clients are satisfied through after-sales service.

-> Always ask them for true feedback.

-> Servicing the client after receiving the order till the time of collection of payment.

-> Resolve the queries and questions of all the clients.

-> Give or support the clients about company products or services.

-> Acting as a point of contact for complaints and escalating issues to the concerned person.

-> Understand client queries and solve them in any manner.

Skills & Requirements

-> Excellent communication skills in English and Hindi (spoken and written).The ability to communicate confidently– both through speaking and writing– with colleagues and clients.

-> Strong relationship management and customer handling skills.

-> Ability to handle premium clients and high-value transactions professionally.

-> Polite disposition.

-> Ability of rigorous follow up.

-> Ability to understand the circumstances and act accordingly.

-> Proactive.

-> Thorough knowledge of products/services.

-> Good coordination and problem-solving abilities.

-> Organized, responsive, and detail-oriented.

Experience :1–5 years of experience in Customer Relationship Management, Client Servicing, or Customer Support roles.

Work Location : WorkFromOffice

Job Type: Full-time

• It is a Full Time Back Office / Data Entry job for candidates with 2 - 5 years of experience.