Jio Installation Calls Assignment – Job Description
Position: Installation Calls Assignment Executive / Coordinator
Department: Jio Fiber / AirFiber Operations
Job Responsibilities
Assign new Jio Fiber/AirFiber installation calls to field technicians/JFEs based on location and availability.
Monitor pending installation calls and ensure timely assignment and closure.
Coordinate with JFEs, Team Leaders, and customers for installation schedules.
Verify technician availability and ensure calls are assigned without delay.
Track installation status, pending calls, cancellations, and rescheduled appointments.
Follow up on unassigned and aging installation orders to maintain TAT.
Ensure accurate updates in the Jio system/portal after call assignment.
Coordinate with the field team for serviceability, material availability, and installation-related issues.
Escalate installation delays, customer issues, and technical/serviceability concerns to the concerned team.
Prepare daily reports on assigned, completed, pending, and cancelled installation calls.
Ensure proper customer communication and a positive customer experience.
Support the Team Leader/Manager in achieving installation productivity and TAT targets.