Key Responsibilities:
Debt Collection:
Contacting debtors via phone, email, or mail to collect outstanding payments.
Payment Negotiation:
Establishing payment plans and agreements with debtors to facilitate debt recovery.
Account Management:
Maintaining accurate records of all collection efforts and debtor information.
Problem Solving:
Addressing and resolving customer inquiries and disputes related to outstanding debts.
Compliance:
Ensuring all collection activities adhere to relevant regulations and company policies.
Reporting:
Providing regular updates on collection progress and performance to management.
Collaboration:
Working with other departments like legal, customer service, and sales to resolve complex cases.
Process Improvement:
Identifying areas for improvement in collection processes and suggesting solutions.
Staying Updated:
Keeping abreast of changes in regulations and industry trends related to debt collection.
Essential Skills:
Communication Skills: Effectively communicating with debtors to negotiate payment arrangements.
Negotiation Skills: Negotiating payment plans and settlements that are beneficial to both the company and the debtor.
Problem-Solving Skills: Analyzing and resolving complex debt collection issues.
Analytical Skills: Evaluating financial data and identifying trends to improve collection strategies.
Customer Service Skills: Providing excellent customer service while handling sensitive situations.
Organizational Skills: Managing multiple accounts and tasks effectively.
Attention to Detail: Maintaining accurate records and ensuring compliance with regulations.
Persistency and Resilience: Maintaining a positive attitude and persistence in pursuing debt collection