Client Accounts Manager

20,000 - 25,000 /month

Prolegion Private Limited

turbhe, Mumbai

1 - 2 years Experience in Back Office / Data Entry

1 Opening

Full Time

Skills Required

Computer Knowledge

Email Writing

MS Excel

Job Highlights

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working

Job Description

Job Title: Client Account Manager

Location: Malad, Mumbai

Experience : 1–3 years

Work Mode : Full Time , On site

Role Overview

As a Client Account Manager, you will be the face of SecureSearch for our valued clients. You will manage end-to-end client relationships, ensure timely execution of background checks in line with SLAs, and proactively handle escalations and client needs.

This role demands a proactive communicator, a detail-oriented executor, and a collaborative team player.

Key Responsibilities

Client Engagement & Relationship Management

Act as the primary point of contact for assigned clients
Understand client needs, expectations, and business cycles
Conduct regular review calls and feedback sessions to maintain high client satisfaction

Operational Oversight & SLA Management

Monitor all ongoing background verification requests for timeliness and quality
Ensure adherence to client-specific turnaround times (TAT) and service level agreements (SLA)
Escalate potential delays proactively and ensure timely resolution

Reporting & Analysis

Track and share daily/weekly/monthly reports and dashboards
Analyze trends in verifications, identify bottlenecks, and suggest process improvements

Collaboration & Coordination

Liaise with internal operations and compliance teams to ensure seamless case closures
Work closely with the tech support team for client-specific integration and support
Facilitate training sessions for clients on portals or updates when needed

Desired Attributes

Bachelor’s degree or higher in any field
1–3 years of experience in client servicing, preferably in background screening
Excellent verbal and written communication skills
Attention to detail and strong quality orientation
Ability to multitask and work independently
Efficient email management and timely responses
Proficiency in MS Excel, MIS reporting, and client dashboards
Strong interpersonal and planning skills

Other Details

It is a Full Time Back Office / Data Entry job for candidates with 1 - 2 years of experience.

More about this Client Accounts Manager job

What skills and experience do you need for this Client Accounts Manager job?
Ans : To apply for this Client Accounts Manager job, candidates should have skills like Computer Knowledge, Email Writing, MS Excel along with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Client Accounts Manager job ranges between ₹20,000-₹25,000 per month. This is a Full Time job.
What is the work schedule for this Client Accounts Manager job?
Ans : This Client Accounts Manager job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in turbhe, Mumbai.
How many vacancies are there for this Client Accounts Manager job?
Ans : There is 1 vacancy for this Client Accounts Manager role.
Is this job open for all genders?
Ans : Yes, this Client Accounts Manager job is open for both male and female candidates.
What are the key responsibilities of this Client Accounts Manager job?
Ans : As a Client Accounts Manager, key responsibilities include skills like Computer Knowledge, Email Writing, MS Excel. This role is part of Back Office / Data Entry category.
What is the job location for this position?
Ans : The job location for this Client Accounts Manager position is turbhe, Mumbai.
Who is the right fit for this Client Accounts Manager job?
Ans : A candidate having skills like Computer Knowledge, Email Writing, MS Excel with 1-2 years of experience is the right fit for this Client Accounts Manager job.
What makes this Client Accounts Manager job a good opportunity?
Ans : This Client Accounts Manager job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 1 openings.