Center Manager

Job Role: Front Desk Executive
Location: Malad
Immediate Joiners Preferred
Contact: HR Shivani - 7304829304

1. Front Desk & Reception
• Manage day-to-day front desk operations of the centre.
• Provide information regarding batches, classes, fees, schedules, and centre activities.

2. Student Support & Relationship
• Act as the first point of contact for student queries and support.
• Maintain good student relationships and ensure timely resolution of concerns.
• Coordinate with Academic, Sales, and Management teams wherever required.
• Handle student escalations at the front-desk level and coordinate with the relevant team for resolution.
• Track pending student concerns and ensure timely follow-up.

3. Student Attendance & Absenteeism
• Maintain student attendance records.
• Make absenteeism calls to students/parents and record reasons for absence.
• Follow up with students regarding irregular attendance.

4. Fee Collection & Follow-up
• Make fee collection and pending fee follow-up calls.
• Maintain records of fee commitments and payment status.

5. Coordination with Academic & Sales Teams
• Coordinate with Sales and Academic teams for admissions, batch allocation, student onboarding, and scheduling.
• Ensure timely communication between students, parents, faculty, Sales, Academics, and Management.
• Support batch scheduling, classroom coordination, and day-to-day academic activities.
• Maintain student admission documents.
• Support student onboarding and ensure records are updated.

6. MIS & Administration
• Maintain daily student and centre-related MIS.
• Update attendance, admission, fee follow-up, and student records in Excel/Google Sheets.
• Prepare basic reports and maintain proper documentation.

7. Student & Centre Coordination
• Communicate important updates to students and parents.
• Support day-to-day centre activities and academic coordination.
• Assist in workshops, examinations, events, and other student activities.

Required Skills
• Good communication skills.
• Strong follow-up and coordination skills.
• Basic computer knowledge with proficiency in Excel and Google Sheets.
• Ability to handle calls, student queries, documentation, and administrative work.
• Professional, courteous, and student-friendly approach.

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 6 years of experience.