CCTV Operator

Job Description – CCTV / Store Surveillance Monitoring

Role Overview

We are looking for a CCTV / Surveillance Monitoring Executive who will monitor multiple retail store locations on camera, ensure cameras are live and recording properly, track store opening & closing timings, verify employee movement/attendance through CCTV, and prepare daily operational reports. The role also includes verifying basic store safety systems like alarms and escalating issues quickly.

Key Responsibilities

1) Store Opening & Closing Tracking

• Track and report store opening time and store closing time for each location daily.

• Confirm store readiness at opening (basic checks visible on camera: shutters/doors, lights, staff presence).

• Highlight late openings, early closures, or unusual patterns with proof (timestamp/screenshot guidelines as per SOP).

2) Employee Tracking & Compliance

• Track staff in-time / out-time, breaks, and unusual absence through camera monitoring.

• Identify repeated delays, early leaves, or staffing gaps and report to the manager/supervisor.

• Support payroll/attendance validation by maintaining accurate timing logs.

3) Camera Health + Recording/Backup Monitoring (Critical)

• Monitor whether cameras are live, connected, and recording properly (NVR/DVR/VMS health).

• Identify and report:

  • Cameras offline / black screen

  • No recording / recording gaps

  • Time mismatch, storage full, or backup not updating

  • Repeated disconnections or poor quality footage

• Maintain a daily Camera Health Report (store-wise, camera count impacted, issue type, status, escalation).

4) Alarm & Store Safety System Checks

• Verify (as per store process/visibility) that alarms and basic security systems are functioning and armed/disarmed correctly.

• Immediately escalate any suspicious activity, forced entry signs, alarm triggers, or safety incidents.

5) Reporting & Documentation

Prepare and share reports on time, such as:

• Daily Opening/Closing Report (all stores)

• Attendance/Staff Movement Summary

• Camera Health & Recording Status Report

• Incident Report (if any: theft, disputes, forced entry, alarms, suspicious behavior)

• Any custom operational reports required by management

6) Escalation & Coordination

• Escalate issues to the right person quickly (store manager / tech team / supervisor).

• Follow up until closure and keep proper status updates (Open → In Progress → Resolved).

• Maintain discipline in naming conventions, timestamps, and evidence attachments.

Skills & Requirements

• Experience in CCTV monitoring / surveillance / store operations monitoring preferred.

• Strong attention to detail and ability to watch multiple screens without missing events.

• Basic understanding of NVR/DVR, recording status, storage issues, camera connectivity.

• Good skills in Excel/Google Sheets for making daily reports.

• Comfortable working in a night shift / US process (if applicable).

• Clear communication and fast escalation mindset.

What Success Looks Like (KPIs)

• 100% stores covered in opening/closing timing daily.

• Zero missed reporting / on-time report delivery.

• Fast detection of camera issues (offline/not recording) and closure tracking.

• High accuracy in attendance timing logs (minimal corrections).

• Proper incident documentation with timestamps and escalation trail.

Work Setup

• Location: Work From Office

• Shift: Night Shift (US Process)

• Reporting To: Operations Manager / Camera Team Lead

• Tools: CCTV/VMS dashboard + NVR access + Google Sheets/Excel + WhatsApp/Email reporting

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 5 years of experience.