Call Quality Analyst

Job Title: Service Quality Analyst

Gender: Male/Female

Industry: Financial/Banking Sector

Experience: Relevant experience as a Service Quality Analyst

Role & Responsibilities:

- Monitor and evaluate customer communications to ensure compliance with Bank policies and quality standards.

- Coordinate and assist in external audits conducted for clients, ensuring all necessary documentation and processes are in place.

- Prepare, compile, and present audit reports in alignment with client and management expectations.

- Ensure thorough understanding of client requirements and consistently meet expectations through ongoing quality checks and training initiatives.

- Acquire in-depth knowledge of internal processes and deliver periodic training sessions to team members to drive performance improvement.

Required Skills:

- Excellent verbal and written communication skills.

- Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).

- Prior experience in the financial or banking sector in a similar role.

- Additional certifications in quality management or customer service are a plus.

Qualification:

Minimum: Graduate in any discipline

Language Requirements:

Fluency in English is mandatory.

Proficiency in any of the following regional languages is an added advantage: Hindi, Telugu, Tamil, Malayalam, Kannada.

Salary & Benefits:

Competitive salary as per industry standards

Comprehensive Group Health Insurance for employees

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 2 years of experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹20000 per month that depends on your interview. It's a Full Time job in Kochi.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., Sunshine Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 5 Call Quality Analyst at Sunshine Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has 09:30 AM - 06:30 PM timing.