Business Process Analyst

Hiring for Analyst Job details • Proposed designation Analyst • Role type Team Driven • Reporting to Team Lead/Asst. Manager • Geo to be supported United States • Work timings 2:00 PM to 10:30 PM Roles & responsibilities KPMG Global Services (KGS) delivers smart working processes, rapidly scalable solutions and the right talent. The Analyst will be responsible for managing all aspects of the end-to-end course review process including a variety of administrative functions supporting the review and CPE issuance processes. The Analyst will need good communication and stakeholder management skills and will be expected to maintain a high level of accuracy with excellent attention to detail. •End-to-end ownership of course review and approval process duties. •Appropriate handling of participants/learners (internal and external), queries and complaints by email, in line with the agreed SLAs and Quality framework. •Effective customer service and relationship management across a range of stakeholders •Meet established quality and service level agreements Operational administrative duties to include: •Daily assignment and management of Learning Requests submitted. •Review the course submissions to ensure compliance in accordance with NASBA (National Association of State Boards Accountancy) and KPMG CPE credit guidelines •Determine and administer Continuing Professional Education (CPE) credits in KPMG’s learning management system for participants and instructors •When applicable create and distribute certificates of attendance to KPMG clients •Communicate with participants/learners (internal and external) and onshore team members/leadership team, throughout all processes •Ability to follow standard processes and identify and report any potential issues, understanding when to escalate •Ensure all requirements are adhered to through compliance with all appropriate policies and procedures. •Ability to follow standard processes, templates and identify and report any potential issues, understanding when to escalate •Ensure all requirements are adhered to through compliance with all appropriate policies and procedures Skills and Experience •Effective communication, ability to articulate in both written and verbal communication to a variety of stakeholders, including participants/learners (internal and external), onshore team members and leadership, which will include senior managers, Directors and Partners •Strong attention to detail and investigative nature to ensure all elements of the review process have been accurately completed and all data collected is accurate •Ability to think on your feet with excellent innovation and problem-solving skills. Analytical approach to work, good innovation and continuous improvement •Ability to work on own initiative, prioritise own work, deliver to deadlines and thrive under pressure •Self-Motivated, adaptable and flexible, takes ownership of issues and sees them through to resolution This role is for you if you have the below Educational qualifications •Non-tech graduate - BA, B. Com, B.Ed or BE, BCA Work experience •0 - less than 2 year of work experience in relevant domain •Preferred exposure to international work setup Mandatory technical & functional skills •MS Office suit including Outlook and Excel •IT literate, proven experience of working with multiple systems Preferred technical & functional skills •Experience of working in an operational / contact center environment •Experience of effective relationship management •Experience in a financial environment •Has worked successfully in a target driven environment Key behavioral attributes/requirements •Team player, work planner and a good organizer •Integrity, accountability, decision making •Driving quality results, resilience, customer focused •Effective interperso0nal skill and creative thinker Other information • Interview process: 3-4 rounds • Does the job role involve travelling: No • Does the busy season apply to this role?: Yes Job details • Proposed designation Analyst • Role type Team Driven • Reporting to Team Lead/Asst. Manager • Geo to be supported United States • Work timings 2:00 PM to 10:30 PM Roles & responsibilities KPMG Global Services (KGS) delivers smart working processes, rapidly scalable solutions and the right talent. The Analyst will be responsible for managing all aspects of the end-to-end course review process including a variety of administrative functions supporting the review and CPE issuance processes. The Analyst will need good communication and stakeholder management skills and will be expected to maintain a high level of accuracy with excellent attention to detail. •End-to-end ownership of course review and approval process duties. •Appropriate handling of participants/learners (internal and external), queries and complaints by email, in line with the agreed SLAs and Quality framework. •Effective customer service and relationship management across a range of stakeholders •Meet established quality and service level agreements Operational administrative duties to include: •Daily assignment and management of Learning Requests submitted. •Review the course submissions to ensure compliance in accordance with NASBA (National Association of State Boards Accountancy) and KPMG CPE credit guidelines •Determine and administer Continuing Professional Education (CPE) credits in KPMG’s learning management system for participants and instructors •When applicable create and distribute certificates of attendance to KPMG clients •Communicate with participants/learners (internal and external) and onshore team members/leadership team, throughout all processes •Ability to follow standard processes and identify and report any potential issues, understanding when to escalate •Ensure all requirements are adhered to through compliance with all appropriate policies and procedures. •Ability to follow standard processes, templates and identify and report any potential issues, understanding when to escalate •Ensure all requirements are adhered to through compliance with all appropriate policies and procedures Skills and Experience •Effective communication, ability to articulate in both written and verbal communication to a variety of stakeholders, including participants/learners (internal and external), onshore team members and leadership, which will include senior managers, Directors and Partners •Strong attention to detail and investigative nature to ensure all elements of the review process have been accurately completed and all data collected is accurate •Ability to think on your feet with excellent innovation and problem-solving skills. Analytical approach to work, good innovation and continuous improvement •Ability to work on own initiative, prioritise own work, deliver to deadlines and thrive under pressure •Self-Motivated, adaptable and flexible, takes ownership of issues and sees them through to resolution This role is for you if you have the below Educational qualifications •Non-tech graduate - BA, B. Com, B.Ed or BE, BCA Work experience •0 - less than 2 year of work experience in relevant domain •Preferred exposure to international work setup Mandatory technical & functional skills •MS Office suit including Outlook and Excel •IT literate, proven experience of working with multiple systems Preferred technical & functional skills •Experience of working in an operational / contact center environment •Experience of effective relationship management •Experience in a financial environment •Has worked successfully in a target driven environment Key behavioral attributes/requirements •Team player, work planner and a good organizer •Integrity, accountability, decision making •Driving quality results, resilience, customer focused •Effective interperso0nal skill and creative thinker Other information • Interview process: 3-4 rounds • Does the job role involve travelling: No • Does the busy season apply to this role?: Yes Job details • Proposed designation Analyst • Role type Team Driven • Reporting to Team Lead/Asst. Manager • Geo to be supported United States • Work timings 2:00 PM to 10:30 PM Roles & responsibilities KPMG Global Services (KGS) delivers smart working processes, rapidly scalable solutions and the right talent. The Analyst will be responsible for managing all aspects of the end-to-end course review process including a variety of administrative functions supporting the review and CPE issuance processes. The Analyst will need good communication and stakeholder management skills and will be expected to maintain a high level of accuracy with excellent attention to detail. •End-to-end ownership of course review and approval process duties. •Appropriate handling of participants/learners (internal and external), queries and complaints by email, in line with the agreed SLAs and Quality framework. •Effective customer service and relationship management across a range of stakeholders •Meet established quality and service level agreements Operational administrative duties to include: •Daily assignment and management of Learning Requests submitted. •Review the course submissions to ensure compliance in accordance with NASBA (National Association of State Boards Accountancy) and KPMG CPE credit guidelines •Determine and administer Continuing Professional Education (CPE) credits in KPMG’s learning management system for participants and instructors •When applicable create and distribute certificates of attendance to KPMG clients •Communicate with participants/learners (internal and external) and onshore team members/leadership team, throughout all processes •Ability to follow standard processes and identify and report any potential issues, understanding when to escalate •Ensure all requirements are adhered to through compliance with all appropriate policies and procedures. •Ability to follow standard processes, templates and identify and report any potential issues, understanding when to escalate •Ensure all requirements are adhered to through compliance with all appropriate policies and procedures Skills and Experience •Effective communication, ability to articulate in both written and verbal communication to a variety of stakeholders, including participants/learners (internal and external), onshore team members and leadership, which will include senior managers, Directors and Partners •Strong attention to detail and investigative nature to ensure all elements of the review process have been accurately completed and all data collected is accurate •Ability to think on your feet with excellent innovation and problem-solving skills. Analytical approach to work, good innovation and continuous improvement •Ability to work on own initiative, prioritise own work, deliver to deadlines and thrive under pressure •Self-Motivated, adaptable and flexible, takes ownership of issues and sees them through to resolution This role is for you if you have the below Educational qualifications •Non-tech graduate - BA, B. Com, B.Ed or BE, BCA Work experience •0 - less than 2 year of work experience in relevant domain •Preferred exposure to international work setup Mandatory technical & functional skills •MS Office suit including Outlook and Excel •IT literate, proven experience of working with multiple systems Preferred technical & functional skills •Experience of working in an operational / contact center environment •Experience of effective relationship management •Experience in a financial environment •Has worked successfully in a target driven environment Key behavioral attributes/requirements •Team player, work planner and a good organizer •Integrity, accountability, decision making •Driving quality results, resilience, customer focused •Effective interperso0nal skill and creative thinker Other information • Interview process: 3-4 rounds • Does the job role involve travelling: No • Does the busy season apply to this role?: Yes Experience Level Mid Level