Back Office Business Operations Manager

Job Description

Position

Operations Manager

Reporting To

General Manager

Location

Chennai, India

Company Overview

U-SONIX is a leading Advanced Non-Destructive Testing (ANDT) company providing specialized inspection services to the Oil & Gas, Petrochemical, Power, Offshore, Marine, Nuclear, Wind Energy, and Heavy Engineering industries. The company specializes in advanced inspection technologies including PAUT, TOFD, AUT, Corrosion Mapping, Tube Inspection, Boroscopy, and conventional NDT services.

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Position Summary

The Operations Manager is responsible for planning, coordinating, and controlling the company’s day-to-day operational activities to ensure efficient execution of all inspection projects. The role focuses on manpower planning, equipment management, client coordination, project scheduling, quality compliance, and operational excellence.

The Operations Manager works closely with the General Manager to ensure projects are completed safely, on schedule, within budget, and to the highest quality standards.

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Key Responsibilities

1. Project Planning & Execution

• Plan and coordinate all inspection projects.

• Prepare manpower deployment schedules.

• Allocate qualified personnel based on project requirements.

• Ensure projects commence and conclude as per schedule.

• Monitor daily progress of ongoing projects.

• Resolve operational issues affecting project delivery.

2. Resource Management

• Optimize utilization of inspectors, engineers, and technicians.

• Manage allocation of PAUT, TOFD, AUT, UT, and other NDT equipment.

• Coordinate equipment movement between project sites.

• Ensure adequate availability of consumables and accessories.

• Monitor equipment utilization and minimize idle time.

3. Client Coordination

• Act as the primary operational contact for clients.

• Coordinate mobilization and demobilization activities.

• Attend project kickoff meetings.

• Handle day-to-day client operational requirements.

• Resolve client concerns promptly.

• Maintain excellent customer relationships.

4. Team Leadership

• Supervise Project Engineers, Site Supervisors, Coordinators, and Inspection Teams.

• Conduct daily operational meetings.

• Monitor employee productivity.

• Guide and mentor junior engineers.

• Foster teamwork and accountability.

5. Quality Management

• Ensure compliance with company procedures and client specifications.

• Verify inspection procedures before project execution.

• Review inspection documentation.

• Coordinate with the Quality team to address non-conformities.

• Promote continuous improvement initiatives.

6. Safety & Compliance

• Ensure adherence to HSE requirements.

• Verify that personnel possess valid certifications and training.

• Conduct toolbox talks when required.

• Promote a strong safety culture across all projects.

7. Equipment Management

• Maintain operational readiness of inspection equipment.

• Coordinate calibration schedules.

• Plan preventive maintenance.

• Monitor repair and service activities.

• Recommend equipment upgrades when required.

8. Documentation & Reporting

• Prepare daily, weekly, and monthly operational reports.

• Monitor project progress and resource utilization.

• Track project completion status.

• Submit operational performance reports to the General Manager.

• Maintain accurate project records.

9. Cost Control

• Monitor operational costs.

• Reduce unnecessary project expenses.

• Improve manpower productivity.

• Optimize logistics and equipment deployment.

• Support profitability by minimizing operational inefficiencies.

10. Continuous Improvement

• Identify opportunities to improve operational processes.

• Implement best practices.

• Introduce operational efficiencies.

• Support digitalization and automation initiatives where appropriate.

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Key Performance Indicators (KPIs)

• On-time project completion (%)

• Project schedule adherence

• Resource utilization (%)

• Equipment utilization (%)

• Client satisfaction

• Number of customer complaints

• Operational cost control

• Employee productivity

• Inspection report turnaround time

• Calibration compliance

• Safety performance (Zero Lost Time Incidents)

• Quality performance (Reduction in NCRs)

• Project profitability support

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Qualifications

• Bachelor’s Degree or Diploma in Mechanical Engineering, Metallurgical Engineering, Industrial Engineering, or a related discipline.

• ASNT Level II/III or equivalent NDT certifications are preferred.

• Project Management certification is an advantage.

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Experience

• 8–15 years of experience in Industrial Inspection, NDT, Oil & Gas, Petrochemical, Offshore, or Engineering Services.

• At least 5 years in an operations management or project management role.

• Experience in managing multiple concurrent projects and multidisciplinary teams.

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Required Skills

• Strong operational planning and coordination.

• Excellent organizational and scheduling skills.

• Leadership and team management.

• Client relationship management.

• Knowledge of advanced NDT methods (PAUT, TOFD, AUT, UT).

• Understanding of ASME, API, ASTM, and client specifications.

• Strong communication and interpersonal skills.

• Decision-making and problem-solving ability.

• Time management and multitasking.

• Computer proficiency in Microsoft Office and ERP/project management software.

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Personal Attributes

• Results-oriented

• Highly organized

• Strong leadership capability

• Calm under pressure

• Detail-oriented

• Customer-focused

• Proactive and self-motivated

• Ethical and professional

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Authority

The Operations Manager is authorized to:

• Assign manpower to projects.

• Plan and modify operational schedules.

• Coordinate project logistics.

• Approve routine operational expenditures within delegated authority.

• Escalate major commercial, contractual, staffing, or strategic decisions to the General Manager.

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Success Profile

The ideal Operations Manager consistently delivers projects safely, on time, and within budget while maximizing resource utilization, maintaining exceptional service quality, and ensuring high levels of customer satisfaction. They are a hands-on leader who drives operational discipline, motivates teams, and continuously improves efficiency across all inspection activities.

• It is a Full Time Back Office / Data Entry job for candidates with 6+ years of experience.