coordinating day-to-day after-sales service activities,
- Tracking customer complaints and service requests, scheduling and following up on service jobs
- AMC coordination and revenue for B2b customer and OEM follow-up.
- CRM generation of ticket and quotation sharing.
- Coordinating with technicians and field teams, ensuring timely closure of cases,
- Monitoring turnaround time (TAT), maintaining job cards and service documentation,
- Coordinating spare-parts requirements, preparing service MIS reports,
- Supporting escalation management.
- The role will also assist in EV/automotive service activities, customer communication, warranty/service documentation and continuous improvement of service processes.