Backend Executive

Job Title: Duty Service – Customer Support Assistant

Location: Go Wash Xpress Self-Service Laundry Station, 209 Regent Colony, Tollygunge,

Kolkata – 700040

Working Hours: 8hrs

Salary: 10,000 to 12,500/- per month

About Go Wash Xpress

Go Wash Xpress is redefining laundry convenience with a self-service model that empowers

customers to wash and dry their clothes on their schedule. Operating in a clean, eco-friendly

environment with state-of-the-art imported machines, we offer a hygienic and efficient

laundry experience. Our services include separate washes for each customer, zero

shrinkage guarantee, and 100% fabric care.

Role Overview

As a Duty Service – Customer Support Assistant, you will be the face of Go Wash Xpress,

ensuring customers have a seamless and pleasant experience at our self-service laundry

station. Your role is pivotal in assisting customers with machine operations, addressing

inquiries, and maintaining a welcoming environment.

Key Responsibilities

●Customer Assistance: Greet customers warmly, assist them in selecting

appropriate washing/drying machines, and provide guidance on machine operations.

●Operational Support: Monitor machine usage, ensure cleanliness and functionality

of the laundry area, and report any technical issues promptly.

●Customer Support: Address customer inquiries, resolve issues efficiently, and

provide information about services and pricing.

●Booking Management: Assist customers with the online booking process, ensuring

accurate slot reservations.

●Safety & Hygiene: Maintain a clean and safe environment, adhering to hygiene

standards and safety protocols.

●Feedback Collection: Encourage customer feedback to improve services and

customer satisfaction.Qualifications & Skills

●Essential:

○Strong communication skills in Hindi and Bengali and english is a

plus.

○Customer-centric attitude with problem-solving abilities.

Preferred:

○Familiarity with self-service machines or laundry operations.

○Multilingual abilities to assist a diverse customer base.

Benefits

●Competitive Salary

●week offs

●Employee discounts on laundry services.

●Opportunity to work in a dynamic and growing company.

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 3 years of experience.

More about this Backend Executive job

1. What is the eligibility criteria to apply for this Backend Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹13000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Backend Executive job?
   Ans: This Backend Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Backend Executive job?
   Ans: No, there is no fee applicable for applying this Backend Executive job and during the employment with the company, i.e., VURS COSMETICS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Backend Executive role?
   Ans: There is an immediate opening of 4 Backend Executive at VURS COSMETICS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Backend Executive job?
   Ans: This Backend Executive job has 07:00 AM - 03:00 PM timing.