Backend Executive

Position Title: Backend Service Coordinator

Department: Service Operations

Location: sector 49 Gurgaon

No. of Openings: 3

Experience Required: 1–3 Years

Employment Type: Full-Time

Job Summary

We are looking for 3 Backend Service Coordinators who will be responsible for coordinating with customers and service centers to ensure timely daily service closure. The candidate will act as a bridge between customers, service centers, and internal teams to maintain smooth service operations and achieve closure targets. Similar service coordination roles commonly include handling customer communication, scheduling, follow-ups, ticket management, and ensuring timely resolution of service requests.

Key Responsibilities

• Coordinate with customers regarding service requests, updates, and closures.

• Follow up with service centers for pending calls and daily closure targets.

• Ensure all service calls are updated properly in CRM/software.

• Monitor open calls and escalate pending cases to concerned teams.

• Maintain daily MIS reports for service closures and pending calls.

• Coordinate with field/service engineers for timely resolution.

• Handle customer complaints and provide proper status updates.

• Ensure service TAT and SLA are maintained.

• Maintain proper communication records and documentation.

• Support backend operational activities related to service management.

Required Skills

• Good communication skills in Hindi and English.

• Strong follow-up and coordination abilities.

• Basic knowledge of MS Excel, Email, and CRM software.

• Ability to work under pressure and manage multiple tasks.

• Good problem-solving and customer-handling skills.

• Team coordination and reporting skills are essential.

Qualification

• Graduate in any discipline.

• Experience in customer support, backend operations, or service coordination preferred.

Preferred Candidate Profile

• Experience in service industry/customer support process.

• Comfortable in daily calling and follow-ups.

• Good data management and reporting skills.

• Immediate joiners preferred.

Salary

₹15,000 – ₹25,000 per month (Depending on experience)

Reporting To

Service Operations Manager / Backend Operations Head

Working Days

6 Days Working

KPI / Performance Measurement

• Daily service closure achievement

• Pending call reduction

• Customer satisfaction

• TAT adherence

• Accuracy in reporting and CRM updates

The responsibilities and skills are aligned with common service coordinator and backend coordination roles that focus on customer communication, service scheduling, ticket tracking, and timely closure management.

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 3 years of experience.