Backend Executive

Job Summary:

The Sales Coordinator / Back-End Support Executive is responsible for providing administrative and operational support to the sales team. This role ensures smooth order processing, coordination with overseas principals, effective inventory management, and timely resolution of customer issues. The position acts as a key link between customers, internal departments, and international partners to ensure efficient sales operations and customer satisfaction.

Key Responsibilities:

1. Sales Support

Assist the sales team in preparing quotations, sales orders, and customer proposals.

Maintain accurate records of customer interactions, order status, and sales performance.

Support in preparation of MIS reports, sales tracking, and follow-ups.

Coordinate with finance and logistics teams for invoicing and dispatch.

2. Back-End Support

Manage and update customer databases, sales reports, and communication logs.

Prepare documentation for international and domestic shipments.

Ensure compliance with internal processes and documentation accuracy.

3. Inventory Management

Monitor stock levels and coordinate with the warehouse for replenishment.

Track incoming and outgoing materials, ensuring timely updates in the system.

Share inventory status and availability with sales and management teams.

4. Order Management

Process customer purchase orders and ensure timely acknowledgment.

Coordinate with overseas principals for product availability, pricing, and delivery schedules.

Track order progress from confirmation to delivery, ensuring timely fulfillment.

5. Customer Coordination

Act as a primary point of contact for customers for order status, dispatch, and queries.

Resolve customer complaints or escalate them to the concerned department.

Maintain strong communication and relationships with existing customers.

6. Coordination with Overseas Principals

Communicate with international suppliers/principals regarding order status, lead times, and documentation.

Ensure accuracy in import/export documentation and follow-up for shipments.

Liaise for technical/product clarifications as required.

7. Customer Issue Resolution

Handle customer issues related to delivery, product, or billing efficiently.

Provide after-sales support and coordinate internally for resolution.

Required Skills and Qualifications:

Bachelor’s degree in Business Administration, Commerce, or related field.

2–5 years of experience in sales coordination, customer support, or back-office operations.

Strong communication and coordination skills (written & verbal).

Proficiency in MS Office (Excel, Word, PowerPoint) and ERP/CRM systems.

Ability to multitask and handle pressure with attention to detail.

Experience in dealing with overseas suppliers/customers preferred.

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 3 years of experience.