Back Office Backend Executive

Responsibilities:

· Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.

· Maintaining a deep understanding of our products, services and policies to address customer concerns effectively.

· Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.

· Address customer feedback and concerns with empathy and professionalism.

· Collaborate with cross-functional teams to ensure timely resolution of issues.

· Handle a high volume of customer contacts while maintaining quality service.

· Keep accurate records of customer interactions using our customer support software.

Required Skills and Qualifications:

• Bachelor’s degree in Business, Communication or a related field.

• 1-2 years of experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively.

• Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.

• Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.

• Ability to work effectively in a team and cross-functional environment.

• Experience with Customer Relationship Management (CRM) software for streamlined customer interactions.

Apply now at hr@trishoolinhouse.com or reach at 8882815905

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 3 years of experience.