Back Office Backend Executive

Key Responsibilities

• Prepare and send quotations, proposals, and commercial offers.

• Process customer purchase orders and generate sales orders in the ERP/CRM system.

• Coordinate with Production, Purchase, Dispatch, and Accounts for timely order execution.

• Handle customer inquiries through phone, email, and other communication channels.

• Follow up on quotations, inquiries, pending orders, deliveries, and payments.

• Maintain customer databases, sales records, and documentation.

• Prepare daily, weekly, and monthly MIS reports for the sales team.

• Assist the sales team in achieving sales targets through timely backend support.

• Coordinate logistics and dispatch schedules to ensure on-time deliveries.

• Support tender documentation and project-related paperwork when required.

• Maintain proper filing of customer communications, contracts, and order documents.

• Resolve customer queries by coordinating with internal departments.

• Perform other sales administration and coordination activities assigned by management.

Qualification

• Bachelor's degree in Commerce, Business Administration, Marketing, or a related field.

• 2–5 years of experience in Sales Coordination, Sales Support, or Backend Operations, preferably in the engineering, HVAC, manufacturing, or industrial products industry.

Required Skills

• Proficiency in MS Excel, Word, Outlook, and PowerPoint.

• Experience working with ERP/CRM software.

• Strong communication and email drafting skills.

• Excellent coordination and follow-up abilities.

• Good analytical and reporting skills.

• Strong organizational and multitasking capabilities.

• Customer-oriented approach with attention to detail.

Hr Contact Details : 6395012950

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 3 years of experience.