A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 16,000 /month*
Komal Enterprises
Uttam Nagar, Delhi
₹2,000 incentives included
1 - 6+ years Experience in Back Office / Data Entry
Full Time
Job Title: Backend Executive
Job Description:
We are looking for a responsible and organized Backend Executive to manage daily backend operations, customer coordination, service call updates, spare parts management, and field staff support.
Key Responsibilities:
Customer Coordination: Handle customer queries, follow up on pending cases, and provide timely updates.
Service Call Management: Create, assign, track, and update service calls in the CRM system.
Field Staff Coordination: Coordinate with technicians and field service teams to ensure timely service completion.
CRM & Data Management: Update service records, customer details, call status, and other information accurately in the system.
Pending Call Follow-up: Monitor pending and ageing calls and ensure timely resolution within the defined SLA.
Reporting: Prepare daily and weekly Excel reports related to service calls, inventory, pending cases, and team performance.
Complaint Handling: Escalate unresolved issues to the concerned department or senior management.
Required Skills:
Basic knowledge of MS Excel and computer operations.
Good communication and coordination skills.
Knowledge of CRM or ERP software is preferred.
Ability to manage multiple tasks and follow up on pending work.
Attention to detail and problem-solving skills.
Qualification: Graduate or equivalent.
Experience: 1–3 years of experience in backend operations, customer service, or service coordination is preferred.
Job Objective: To ensure smooth backend operations, accurate system updates, effective coordination with customers and field staff, and timely closure of service calls.
High DemandHigh Demand
