Key Responsibilities:
Receive and log investigation cases from clients (banks/NBFCs).
Coordinate with field executives for FI/RCU assignments.
Update and maintain internal tracking systems and dashboards.
Quality check field reports and compile them in client-ready formats.
Upload reports and close cases on client portals (as per SLA).
Maintain TAT (Turnaround Time) and follow escalation protocols.
Ensure all documentation is complete, accurate, and in compliance with client requirements.
Support audits and MIS reporting.
🛠️ Requirements:
#Bachelor’s degree in any discipline.
1–3 years experience in FI/RCU or background verification agency preferred.
Good knowledge of MS Excel, Word, and client portals.
Strong communication and coordination skills.
Ability to multitask and work under pressure.
Attention to detail and problem-solving mindset.
💼 What We Offer:
Professional and collaborative work environment.
Exposure to top financial institutions.
Career growth opportunitie
s in compliance and risk operations.