Backend Executive

Job Title: Customer Relations Manager
Company: Detailing Bull

Job Summary:

The Customer Relationship Manager will handle customer queries and requests in Detailing Bull through email, live chat, and social media channels. The primary responsibility is to manage and resolve customer issues, assist with the inquiries, and ensure customer satisfaction at every stage of the journey. This role requires a combination of technical knowledge about automotive products and services, along with excellent communication skills and a customer-first mindset.

Key Responsibilities:

1. Managing Customer Inquiries:

   • Respond to customer queries via email, live chat, and social media in a timely, professional, and empathetic manner.

   • Provide information on services, such as maintenance schedules, recall notices, and after-sales support.

2. Issue Resolution & Problem-Solving:

   • Investigate and resolve customer complaints related to services ensuring the process is efficient and within company guidelines.

   • Assisting customers in scheduling maintenance appointments.

   • Handle service-related inquiries, such as service bookings, availability, and warranty claims.

3. Building Strong Customer Relationships:

   • Cultivate lasting relationships with customers by following up on past interactions and ensuring complete satisfaction after resolving issues.

   • Educate customers on new offerings, promotions, and updates, helping them feel confident in their purchases and services.

   • Provide a personalized customer experience, acknowledging customers’ unique needs and responding with tailored solutions.

4. Collaborating Across Departments:

   • Escalate complex or high-priority cases to relevant departments or managers while ensuring the customer is informed throughout the process.

   • Participate in team meetings and feedback sessions to contribute ideas for improving customer service processes and enhancing the overall customer experience.

5. Customer Feedback Collection & Insights:

   • Gather feedback from customers through various touch points to assess their satisfaction and experience with the company’s products and services.

   • Identify trends, recurring issues, and potential areas for improvement, offering suggestions for process or product enhancements.

   • Track and report customer satisfaction metrics, working to continuously improve customer retention and loyalty.

6. Advising Customers on Products & Services:

   • Provide expert advice on vehicle features, upgrades, and service packages, ensuring customers are aware of all available options to enhance their experience with Detailing Bull.

7. Maintaining Accurate Records:

   • Log and document all customer interactions, issues, and resolutions within the system to ensure consistency in follow-ups and service tracking.

   • Ensure that all communications comply with company policies and that customer data is securely managed.

Qualifications:

1.      Excellent written communication skills with attention to detail.

2.      Strong problem-solving abilities and critical thinking to address customer concerns.

3.      Empathy and a customer-first mindset, with the ability to handle complaints effectively.

4.      Strong organizational and multitasking skills, thriving in fast-paced environments.

5.      Patience and active listening, ensuring thoughtful and empathetic customer interactions.

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 6+ years Experience.

More about this Backend Executive job

1. What is the eligibility criteria to apply for this Backend Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹22000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Backend Executive job?
   Ans: This Backend Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Backend Executive job?
   Ans: No, there is no fee applicable for applying this Backend Executive job and during the employment with the company, i.e., DETAILING BULL.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Backend Executive role?
   Ans: There is an immediate opening of 1 Backend Executive at DETAILING BULL
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Backend Executive job?
   Ans: This Backend Executive job has 11:00 AM - 07:00 PM timing.