Backend Executive

Key Responsibilities:

Handle inbound and outbound customer interactions professionally.

Provide accurate information about products, services, and policy details.

Follow up on pending proposals, renewals, and service requests.

Maintain detailed and updated records of all customer interactions.

Coordinate with the sales and operations teams for case resolutions.

Ensure timely communication of updates to customers and internal stakeholders.

Manage escalations efficiently to ensure customer retention.

Assist in cross-selling and upselling opportunities when applicable.

Prepare and share daily/weekly reports on cases handled and resolved.

Adhere to company compliance and quality standards.

Required Skills:

Excellent communication and interpersonal skills.

Strong customer service orientation.

Good command of MS Office (Excel, Word, Outlook).

Ability to multitask and manage time effectively.

Problem-solving and analytical skills.

Team player with a proactive approach.

Qualifications:

Graduate in any discipline

0–3 years of experience in customer service, Term insurance operations.

Experience in the insurance added advantage.

Key Performance Indicators (KPIs):

Customer satisfaction score (CSAT)

Query resolution time

Retention and renewal rate

Call quality and compliance adherence

Accuracy of data and reporting

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 2 years of experience.

More about this Backend Executive job

1. What is the eligibility criteria to apply for this Backend Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹22000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Backend Executive job?
   Ans: This Backend Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Backend Executive job?
   Ans: No, there is no fee applicable for applying this Backend Executive job and during the employment with the company, i.e., Ah Dream Service Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Backend Executive role?
   Ans: There is an immediate opening of 2 Backend Executive at Ah Dream Service Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Backend Executive job?
   Ans: This Backend Executive job has 10:00 AM - 07:00 AM timing.