Key Responsibilities
Vendor Identification & On-boarding
Source, evaluate, and on-board new vendors as per business requirements.
Conduct due diligence, background checks, and documentation review during on-boarding.
Relationship & Performance Management
Maintain strong relationships with existing vendors for consistent service quality.
Define and monitor KPIs and SLAs to ensure performance standards are met.
Conduct regular reviews and vendor audits.
Contract Negotiation & Compliance
Negotiate pricing and terms to achieve cost efficiency without compromising quality.
Ensure all contracts align with company policies and regulatory guidelines.
Collaborate with legal and compliance teams for risk management.
Process Improvement & Reporting
Analyze vendor data to identify cost-saving and process optimization opportunities.
Prepare reports for management on vendor performance and cost efficiency.
Contribute to developing SOPs, procurement policies, and vendor manuals.
Issue Resolution
Serve as the escalation point for vendor-related issues.
Facilitate timely resolution of conflicts or disputes.
Customer Success
Strengthen client relationships and drive consistent volume growth.
Handle client escalations via calls and emails promptly.
Manage MIS for both vendors and clients to ensure margin efficiency.
Requirements
Bachelor’s degree in Business Administration or a related field.
2–5 years of experience in vendor management, procurement, or supply chain.
Strong negotiation, analytical, and communication skills.
Proficiency in Vendor Management Systems (VMS).
Understanding of contract law and compliance.
Excellent organizational and multitasking abilities.