Back Office Team Leader

JD for customer service role.

• Position: Team Leader - customer service executive

• Location: Mumbai

Job Summary:We are looking for an enthusiastic and persuasive TL - Customer Support to join our team. The ideal candidate will be responsible for managing outbound team to potential or existing customers to promote products/services, generate leads, schedule appointments, or conduct surveys.

• Key Responsibilities: Manage team who are calling prospective clients/customers.

• Explain products or services in a clear and engaging manner.

• Generate leads and follow up with interested parties.

• Maintain accurate records of calls and outcomes in the CRM system.
  Meet or exceed daily/weekly call and conversion targets.

• Handle customer objections and questions professionally.

• Assist in improving call scripts and sales techniques based on feedback.

• Provide timely reports on call activity and outcomes.

• Qualifications & Skills: Minimum Graduate in any stream.

• Prior experience in telecalling, telesales, or customer service preferred

• Excellent communication and interpersonal skills.

• Good command of language(s)

• Confidence and ability to handle rejection and remain motivated.

• Basic computer skills and familiarity with CRM tools.

• It is a Full Time Back Office / Data Entry job for candidates with 2 - 3 years of experience.

More about this Back Office Team Leader job

1. What is the eligibility criteria to apply for this Back Office Team Leader job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Back Office Team Leader job?
   Ans: This Back Office Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Team Leader job?
   Ans: No, there is no fee applicable for applying this Back Office Team Leader job and during the employment with the company, i.e., ACE HUMAN CAPITAL LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Team Leader role?
   Ans: There is an immediate opening of 2 Back Office Team Leader at ACE HUMAN CAPITAL LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Team Leader job?
   Ans: This Back Office Team Leader job has 09:00 AM - 06:00 PM timing.