Back Office Staff

Job Title: Customer Care Executive

Job Overview:

We are seeking a dedicated and professional Customer Care Executive to join our dynamic team. The ideal candidate will be responsible for ensuring customer satisfaction by providing high-quality service, resolving issues, and facilitating smooth communication between customers, the sales team, and the marketing department. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to advocating for customer needs.

Key Responsibilities:

1. Customer Service:

• Serve as the first point of contact for customer inquiries and concerns, providing prompt and accurate responses.

• Communicate with internal teams (Sales, Marketing) to fulfill customer requirements such as quotations, proforma invoices, order processing, and delivery status.

2. Problem Solving:

• Analyze customer complaints and collaborate with the relevant departments to resolve issues quickly and effectively, ensuring customer satisfaction.

3. Communication:

• Engage with customers, sales teams, and marketing teams in a friendly, professional, and timely manner using various communication mediums (phone, email, chat, etc.).

• Maintain a positive and helpful tone, ensuring customers feel heard and valued.

4. Sales Support:

• Inform customers about the benefits of products and services, answer any queries, and encourage them to make informed purchasing decisions.

• Support the sales process by ensuring smooth communication and follow-up with customers.

5. Documentation & Reporting:

• Keep accurate and detailed records of customer issues, resolutions, and interactions.

• Compile regular reports on customer satisfaction, feedback, and service performance metrics to help improve the overall customer experience.

6. Training & Development:

• Provide on-the-job training for new employees, ensuring they are well-versed in company products, processes, and customer service standards.

7. Customer Advocacy:

• Act as the voice of the customer, sharing feedback and insights with internal teams to help shape the development of new products or services.

• Advocate for customer needs when collaborating with other departments on new initiatives.

Skills and Qualifications:

• Excellent communication skills, both verbal and written.

• Ability to work well under pressure and handle difficult situations with patience and empathy.

• Strong problem-solving abilities and the ability to think critically and proactively.

• Knowledge of the company’s products and services, with the ability to convey information clearly and effectively.

• Ability to build strong, lasting relationships with customers and internal teams.

• Previous experience in customer service, sales, or a similar role is a plus.

• Familiarity with CRM systems and office software.

Job Type: Full-time

Location: Mumbai Suburb

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 4 years of experience.

More about this Back Office Staff job

1. What is the eligibility criteria to apply for this Back Office Staff job?
   Ans: The candidate should be Graduate and above and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Back Office Staff job?
   Ans: This Back Office Staff job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Staff job?
   Ans: No, there is no fee applicable for applying this Back Office Staff job and during the employment with the company, i.e., Vimek Bioconcept Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Staff role?
   Ans: There is an immediate opening of 5 Back Office Staff at Vimek Bioconcept Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Staff job?
   Ans: This Back Office Staff job has 09:00 AM - 06:00 PM timing.