Back Office Staff

Job Description:

We are seeking an experienced Operations Profiles to oversee our travel operations,

including air ticketing, hotel reservations, cab services, and tour packages. The ideal

candidates will have a strong background in the travel industry and excellent leadership skills.

Key Responsibilities:

Air Ticketing:

·       Book tickets through GDS software and other portals.

·       Liaise with airlines for best-negotiated fares.

·       Resolve issues related to airline tickets (bookings, cancellations, additional tickets).

·       Maintain strong PR with airlines.

·       Analyze air tour budgets and secure lower fares.

Hotel Reservations:

·       Handle hotel reservations, ensuring timely and accurate bookings.

·       Negotiate competitive rates with hotels.

·       Maintain a database of preferred hotels.

·       Establish relationships with potential hotel partners.

·       Oversee billing processes and payment reconciliation.

Operations Management:

·       Draft and implement corrective action plans and procedures.

·       Manage a team for demand planning and vendor negotiations.

·       Build long-term relationships with clients.

·       Stay updated with industry changes.

·       Assist with day-to-day operations and vendor management.

Train & Bus Reservations:

·       Process and manage train and bus booking requests efficiently.

·       Verify and input client details into booking systems accurately.

·       Coordinate with vendors and suppliers to confirm availability and secure bookings.

·       Update and maintain Excel sheets with booking data, cancellations, and other relevant information.

·       Monitor booking schedules to prevent overbooking or service gaps.

·       Address client queries and provide excellent customer service.

·       Handle booking modifications, cancellations, and special requests.

Fleet Management:

·       Handle Taxi Booking for clients, ensuring timely and accurate bookings

·       Collaborate with vendors to negotiate competitive rates.

·       Maintain a database of preferred Cabs and vendors , including their amenities, pricing, and policies.

·       Establish strong relationships to expand our network and offer a wider range of options.

·       Negotiate contractual agreements with Taxi vendors to secure favourable terms, exclusive rates.

·       Collecting payment from customers for booking, including cash, credit card transactions

·       Entering customer information into a computer system to issue tickets or update records.

·       Explain applicable fees and taxes for each ticket.

·       Helping clients with travel-related question

Requirements:

·       Bachelor’s degree in Travel, Tourism, Hospitality Management, Business

·       Administration, or a related field.

·       6 months -1 year of experience in travel management or travel operations.

·       Proven experience in managing corporate clients and complex operations.

·       Excellent communication, negotiation, and problem-solving skills.

·       Strong leadership and managerial skills.

·       Proficient in Microsoft Excel.

Job Type: Full-time

Working Days: 6 days a week (Monday to Saturday)

Number of Openings: 10

Salary Range: As per industry standards

Apply now to join our team and contribute to our success in the travel industry.

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 1 years of experience.

More about this Back Office Staff job

1. What is the eligibility criteria to apply for this Back Office Staff job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Back Office Staff job?
   Ans: This Back Office Staff job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Staff job?
   Ans: No, there is no fee applicable for applying this Back Office Staff job and during the employment with the company, i.e., BAI INFOSOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Staff role?
   Ans: There is an immediate opening of 10 Back Office Staff at BAI INFOSOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Staff job?
   Ans: This Back Office Staff job has 10:00 AM - 07:00 PM timing.