Back Office Staff

Key Responsibilities:

• Receive, log, and manage all complaints and service requests through the Helpdesk Ticket Management System.

• Interact directly with clients/end-users to understand concerns and provide regular updates on request status.

• Coordinate with technical and housekeeping teams to assign and close tickets within the defined SLA (Service Level Agreement).

• Track open tickets, escalate unresolved issues to relevant departments, and follow up until closure.

• Maintain accurate documentation of service requests, actions taken, and resolutions provided.

• Generate and share daily, weekly, and monthly helpdesk reports with Facility Managers and clients.

• Handle email, phone, and walk-in queries with a courteous and customer-service-focused approach.

• Assist in planning preventive maintenance schedules and tracking vendor performance.

• Ensure smooth coordination during emergencies (e.g., power failures, water issues, HVAC breakdowns).

• Support audits and compliance reporting with updated ticket records and resolution logs.

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 2 years of experience.

More about this Back Office Staff job

1. What is the eligibility criteria to apply for this Back Office Staff job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Back Office Staff job?
   Ans: This Back Office Staff job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Staff job?
   Ans: No, there is no fee applicable for applying this Back Office Staff job and during the employment with the company, i.e., 4S INTEGRATED FACILITY MANAGEMENT SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Staff role?
   Ans: There is an immediate opening of 1 Back Office Staff at 4S INTEGRATED FACILITY MANAGEMENT SERVICES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Staff job?
   Ans: This Back Office Staff job has 09:00 AM - 06:00 PM timing.