A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
8,000 - 12,000 /month
Soliteck Digisolutions Pvt Ltd
Ghansoli, Navi Mumbai
0 - 1 years Experience in Back Office / Data Entry
Full Time
Key Responsibilities: • Handle inbound and outbound customer calls professionally and efficiently. • Resolve customer queries related to online and ofline banking services. • Assist customers with internet banking, account information, and transaction details. • Document customer interactions, issues, and resolutions accurately in the system. • Co-ordinate with the technical team for quick resolution of escalated queries. • Ensure high levels of customer satisfaction through effective communication and problem-solving. • Follow up with customers to ensure their issues are fully resolved. Key Responsibilities: • Basic computer and internet knowledge. • Proficiency in Microsoft Excel. • English typing speed of 30 WPM. • Good communication skills (Verbal and Written). • Ability to coordinate effectively with internal teams (Technical Support, Banking Operations). • Problem-solving skills and attention to detail.
