Back Office Sales Assistant

Job Description – BACK OFFICE Service Executive (Logistics)

Position: Customer Service Executive

Industry: Logistics & Supply Chain

Location: Mumbai

Required : 3 for SM House,Marol

1 for Thane Sharrom.

Job Summary

We are looking for a proactive and customer-focused Customer Service Executive to manage customer inquiries, provide shipment updates, coordinate with internal teams, and ensure timely resolution of customer concerns. The ideal candidate should have excellent communication skills and experience in the logistics or transportation industry.

Key Responsibilities

Handle customer inquiries via phone, email, and other communication channels.

Provide timely updates on shipment status, pickups, deliveries, and transit movements.

Coordinate with operations, warehouses, transporters, and branch offices to ensure smooth shipment execution.

Resolve customer complaints and escalate critical issues when required.

Follow up on delayed, damaged, or missing shipments and ensure timely resolution.

Maintain accurate customer records and shipment documentation.

Prepare daily MIS reports and customer service reports.

Ensure timely Proof of Delivery (POD) collection and sharing with customers.

Build and maintain strong relationships with customers to ensure high satisfaction.

Support the sales and operations teams in meeting customer requirements.

Adhere to company SOPs and service quality standards.

Required Skills

Excellent verbal and written communication skills.

Strong customer handling and problem-solving abilities.

Good knowledge of MS Excel and Microsoft Office.

Ability to multitask and work under pressure.

Good coordination and follow-up skills.

Knowledge of ERP/TMS software is an added advantage.

Qualifications

Graduate in any discipline.

Experience: 1–3 years in customer service, preferably in the logistics, courier, transportation, or supply chain industry.

Preferred Candidate Profile

Customer-oriented with a positive attitude.

Strong organizational and time management skills.

Ability to work in a fast-paced environment.

Team player with excellent interpersonal skills.

Key Performance Indicators (KPIs)

Customer satisfaction and response time.

Timely resolution of customer queries.

Shipment tracking accuracy.

POD turnaround time.

Complaint resolution within defined timelines.

Accuracy of documentation and MIS reports.

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 5 years of experience.