Back Office Operations

Job Description

We are looking for a dedicated and detail-oriented Back Office cum Telecaller to join our team. The ideal candidate will handle back-office operations, manage data entry tasks, assist with documentation, and communicate with customers to resolve queries. This role requires good communication skills, basic computer knowledge, and the ability to multitask efficiently.

Key Responsibilities

Telecalling Responsibilities

• Make outbound calls to customers for follow-ups, inquiries, or service-related communication.

• Handle inbound calls and provide accurate information to customers.

• Maintain a professional tone while communicating with clients.

• Generate and qualify leads, maintain call logs, and update customer records.

• Follow up on pending inquiries and ensure timely responses.

Back Office Responsibilities

• Perform data entry, documentation, and record maintenance.

• Update internal systems, databases, and reports accurately.

• Handle administrative tasks and maintain filing systems.

• Assist in preparing reports, spreadsheets, and presentations.

• Support the team in daily office operations and coordination work.

Skills & Qualifications

• Good communication skills (Hindi, English, or regional language as required).

• Basic computer knowledge (MS Office, Excel, Email, Data Entry).

• Ability to multitask and manage time effectively.

• Good problem-solving skills and attention to detail.

• Prior experience in telecalling or back-office work is an advantage.

Personal Attributes

• Polite and customer-friendly attitude

• Positive mindset and willingness to learn

• Team player with good coordination skills

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 3 years of experience.

More about this Back Office Operations job

1. What is the eligibility criteria to apply for this Back Office Operations job?
   Ans: The candidate should be Diploma and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Back Office Operations job?
   Ans: This Back Office Operations job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Operations job?
   Ans: No, there is no fee applicable for applying this Back Office Operations job and during the employment with the company, i.e., Zixisoft Technologies Llp.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Operations role?
   Ans: There is an immediate opening of 1 Back Office Operations at Zixisoft Technologies Llp
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Operations job?
   Ans: This Back Office Operations job has 10:00 AM - 07:00 PM timing.