Back Office Operations

Company: Satyam Aluminium Company
Location: SCO 2, Ambala–Chandigarh Highway, Zirakpur (office-based)
Employment type: Full-time
Experience: 1–3 years (freshers with strong computer skills may apply)

About Us

Satyam Aluminium Company is a Zirakpur-based fabricator and installer of aluminium windows and doors, slim profile systems, UPVC, glass, ACP cladding and façades for residential and commercial projects across North India.

Role Summary

We are looking for an organised, office-based Back Office Operations Executive to keep our daily operations running. The role covers three areas: managing our CRM and customer records, coordinating our fabrication and installation labour, and handling suppliers and material purchases. This person will be the main link between the office, site supervisors, workers and vendors.

Key Responsibilities

CRM & Customer Coordination

• Enter and update all leads, enquiries, quotations and orders in the CRM

• Schedule and track follow-ups with customers, and flag pending ones to the sales team

• Maintain customer records, project details, site addresses and order status

• Coordinate site-visit and measurement appointments

• Share order updates, delivery dates and installation schedules with customers

Labour Management

• Maintain daily attendance of factory and site workers

• Plan daily work allocation and site assignments in coordination with supervisors

• Track work progress per site and report delays

• Maintain wage, overtime and advance records, and prepare weekly/monthly labour payment sheets

• Keep labour documents and contact details up to date

Supplier & Purchase Management

• Raise purchase orders for aluminium profiles, glass, hardware, ACP sheets and accessories

• Follow up with suppliers on rates, delivery dates and pending material

• Check received material against POs and report shortages or damage

• Maintain stock records and alert management when items run low

• Verify supplier bills and maintain payment records

Reporting & Admin

• Prepare daily and weekly MIS reports (leads, orders, labour, purchases, pending payments)

• Maintain office files, both digital and physical

• Support management with any other operational tasks as required

Requirements

• Good working knowledge of MS Excel / Google Sheets; CRM experience is a plus

• Clear communication in Hindi and Punjabi, with working English

• Organised, detail-oriented and able to manage many follow-ups at once

• Comfortable dealing firmly but politely with workers and vendors

• Experience in construction, fabrication or manufacturing will be preferred

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 3 years of experience.