Back Office Operations

Key Responsibilities:

• Handle inbound and outbound customer queries via email, chat, and phone.

• Resolve issues related to orders, returns, payments, shipments, and product information.

• Maintain accurate records of customer interactions and transactions.

• Coordinate with internal teams (operations, logistics, warehouse, etc.) for timely resolution.

• Ensure SLA adherence and maintain quality in all communication.

• Identify common customer concerns and share feedback to improve processes.

• Assist in customer retention initiatives and provide excellent service at every touchpoint.

• Escalate unresolved issues to higher management when necessary.

Required Skills and Competencies:

• Strong communication skills (verbal and written) in English and Hindi.

• Excellent problem-solving and multitasking abilities.

• Empathy and patience while dealing with customers.

• Ability to handle high volumes of customer interactions efficiently.

• Proficient in using CRM tools, ticketing systems, and MS Office applications.

• Good understanding of e-commerce processes (order flow, shipment, returns, etc.).

• Positive attitude and willingness to learn in a fast-paced environment.

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 1 years of experience.

More about this Back Office Operations job

1. What is the eligibility criteria to apply for this Back Office Operations job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹22000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Back Office Operations job?
   Ans: This Back Office Operations job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Operations job?
   Ans: No, there is no fee applicable for applying this Back Office Operations job and during the employment with the company, i.e., Bai Infosolutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Operations role?
   Ans: There is an immediate opening of 5 Back Office Operations at Bai Infosolutions Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Operations job?
   Ans: This Back Office Operations job has 09:00 AM - 06:00 PM timing.