Back Office Manager

20,000 - 30,000 /month

Quantum Care

Preet Vihar, Delhi

1 - 2 years Experience in Back Office / Data Entry

2 Openings

Full Time

Skills Required

Computer Knowledge

Data Entry

Email Writing

MS Excel

MS Word

Job Highlights

All Education levels

All genders

09:30 AM - 06:30 AM | 6 days working

PAN Card, Aadhar Card, Bank Account

Job Description

Role Objective

We are looking for a sharp, organized, and proactive individual to manage the day-to-day operations of our Authorized Service Center (ASC). You will be the bridge between our customers, field technicians, and the brand management team, ensuring that every service request is handled with speed and accuracy

Key Responsibilities

-Technician Management: Assign daily service calls to field technicians based on their location and expertise; monitor their progress to ensure timely completion

-Inventory Control: Maintain strict "Inventory Hygiene." Track spare parts coming in from the brand, parts issued to technicians, and defective/returned parts (RBC)

-Customer Interaction: Handle incoming customer calls, provide updates on service status, and resolve grievances professionally to maintain high NPS scores

-Data Management: Update the CRM system (ServIQ/Web portal) in real-time. Ensure "Soft Closures" and "Web Closures" are done accurately without delays

-Reporting: Prepare daily reports on call pendency, technician productivity, and inventory stock levels for the management

-Required Skills & Qualification

Education: Graduate in any stream (Technical diploma/background is a plus)

-Experience: 1–2 years in service operations, after-sales, or logistics (preferably in consumer durables or home appliances)

-Tech-Savvy: Comfortable using mobile apps, CRM software, and Basic Excel (for inventory tracking)

-Communication: Fluent in Hindi and functional English (Hinglish) to communicate with both technicians and brand officials

-Local Knowledge: Good understanding of Delhi's geography to optimize technician routing

Why Join Us

Opportunity to work with a leading brand’s service network

Fast-paced environment with high learning potential in operations and supply chain

Other Details

It is a Full Time Back Office / Data Entry job for candidates with 1 - 2 years of experience.

More about this Back Office Manager job

What skills and experience do you need for this Back Office Manager job?
Ans : To apply for this Back Office Manager job, candidates should have skills like Computer Knowledge, Data Entry, Email Writing, MS Excel, MS Word along with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Back Office Manager job ranges between ₹20,000-₹30,000 per month. This is a Full Time job.
What is the work schedule for this Back Office Manager job?
Ans : This Back Office Manager job has 6 days working days and timings from 09:30 AM - 06:30 AM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Preet Vihar, Delhi.
How many vacancies are there for this Back Office Manager job?
Ans : There are 2 vacancies for this Back Office Manager role.
Is this job open for all genders?
Ans : Yes, this Back Office Manager job is open for both male and female candidates.
What are the key responsibilities of this Back Office Manager job?
Ans : As a Back Office Manager, key responsibilities include skills like Computer Knowledge, Data Entry, Email Writing, MS Excel, MS Word. This role is part of Back Office / Data Entry category.
What is the job location for this position?
Ans : The job location for this Back Office Manager position is Preet Vihar, Delhi.
Who is the right fit for this Back Office Manager job?
Ans : A candidate having skills like Computer Knowledge, Data Entry, Email Writing, MS Excel, MS Word with 1-2 years of experience is the right fit for this Back Office Manager job.
What makes this Back Office Manager job a good opportunity?
Ans : This Back Office Manager job is a good opportunity as it offers a salary between ₹20,000-₹30,000 per month. This is a Full Time job and has 2 openings.